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Supervisor Resume Example

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SUPERVISOR
Summary

A position where I can utilize my communication skills. I am open to any opportunities and challenges, to develop a bright career. Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives.

Skills
  • Leadership
  • Goal-oriented
  • Complaint resolution
  • Process improvement
  • Mentoring and coaching
  • Issue and conflict resolution
  • Insurance billing
  • MS Office
  • Communications
  • Customer service
  • Problem resolution
  • Team management
  • Relationship development
  • Team building
Experience
Supervisor11/2014 to 09/2020Health First Medical GroupMelbourne, FL
  • Demonstrates a strong drive to advance the work of the organization' action oriented; continually finds ways to add value.
  • Demonstrates strong critical thinking and problem-solving abilities.
  • Proactively recruits, onboards, engages, develop and manage the performance of 24 associates; optimizes talent Communicates and listen effectively Exhibits actions and behaviors that engender respect and trust from others Effectively manages change Creates and engaging work climate; attends meeting and huddles; inspires and motivates individuals and teams to achieve outstanding performance.
  • Help to monitor the effectiveness of process to maintain quality outcomes Demonstrated solid attention to detail.
  • Correctly enter patient information such as: patient demographic, emails, address, insurance file sets Proactively contributes suggestions, opinion, problem solving ideas in all departmental meeting and huddles.
  • Returns patient phone calls Always treats customers internal/external with dignity and respect Great time management skills Always facilitates open communication Solving unsatisfied patient balance/conflicts Scanning in patient medical records Scheduling patient appointment, entering address, emails, insurance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Conducted evaluations and reviews for 24 employees.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Coached and mentored 24 staff members through constructive feedback to develop long-term career goals.
  • Provided ongoing training to address staff needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Resolved customer complaints and adjusted policies to meet changing needs.
Medical Receptionist06/2009 to 11/2014Osler Medical Group/ The Back CenterMelbourne, FL
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Observed strict HIPAA guidelines at all times according to company policy.
Assistant Manager05/2001 to 11/2008Payless ShoeSourcePalm Bay, FL
  • Planned and prepared workflow schedules, delegating tasks for 9-member team.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Trained team of 9 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education and Training
LICENSE2004SAVANNAH SCHOOL OF COSMOTOLOGY
DIPLOMA2003PALM BAY HIGH SCHOOL
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Resume Overview

Companies Worked For:

  • Health First Medical Group
  • Osler Medical Group/ The Back Center
  • Payless ShoeSource

School Attended

  • SAVANNAH SCHOOL OF COSMOTOLOGY
  • PALM BAY HIGH SCHOOL

Job Titles Held:

  • Supervisor
  • Medical Receptionist
  • Assistant Manager

Degrees

  • LICENSE 2004
    DIPLOMA 2003

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