Customer service with two years management experience and exceptional people skills. Versed in Medical terminology and Interpersonal skills . I Desires a challenging role as a Medical Administrative Assistant .
Demonstrated the ability to complete tasks accurately despite interruptions and competing demands.
- Microsoft Office
- Excellent communication
- Quick learner
- File/records maintenance
- Mentoring and coaching
- Extensive medical terminology knowledge
- Conflict resolution
- Human resource knowledge
- Interpersonal communications
- Scheduling and calendar management
- Captain of Volleyball Team
- Student Government
- Student Mentor
Completed coursework in Medical Terminology , Certified Medical Administrative Assistant and HIPPA.
Promoted to Assistant Manager after 3 months of employment.
Multitasking
Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.
Selected to train new office personnel in policies, procedures, and office management software.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Employee Management
Liaised with HR department to establish employee benefits, training, payroll and termination procedures.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Denver, CO, 01/2018 - 10/2018
- Received and screened high volume of internal and external communications, including email and mail.
- Designed electronic file systems and maintained electronic and paper files.
- Greeted visitors and appropriately directed to designated areas; answered phone calls quickly and efficiently.
- Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents.
Summerville, SC, 05/2013 - 08/2016
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Mentored junior team members and managed employee relationships.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Stocked and rotated inventory regularly.
- Guaranteed positive customer experiences and resolved all customer complaints.
Peoria, IL, 11/2016 - 12/2017
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options.
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
- Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts.
- Executed outbound calls to existing customer.
Data Collection, Organizational Skills, Type 35 WPM, Filing, Telephone Skills, Email etiquette, Microsoft PowerPoint, Microsoft Word, Microsoft Excel, Critical Thinking, Prioritization, Internet Research, Reading Comprehension
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Resume Overview
School Attended
- Baltimore Talent Development
- The Community College of Baltimore County
Job Titles Held:
- Supervisor
- Assistant Manger
- Customer Service Representative
Degrees
- High School Diploma
- Certification
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