supervisor case manager resume example with 10+ years of experience
Knowledgeable Case Manager experienced in coordinating care for autistic and bipolar individuals. Proactive and resourceful with strong knowledge of community resources. Effective communicator with passion for helping others. Versatile Case Manager with expertise in various environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Proven history of success in optimizing patient care as well-qualified and highly experienced day habilitation supervisor. Minimize hospital stays through detailed focus on internal systems and individual patient needs. Focused on boosting utilization and department operational efficiency. Experienced Case Manager offering ten years of planning, assessing and reporting experience with various clients. Proficient in documentation and compliance. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Intelligent Social Services Director with budget monitoring and program oversight expertise. Enthusiastic professional with more than fifteen years of working in community to provide information regarding available programs. Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Astute Social Services Director offering extensive research, grant writing and communication skills.
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- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
- Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
- Participated in professional growth programs to support special education improvement efforts.
- Developed and implemented transition services plan to facilitate movement from school to activities.
- Managed case load of seven children in welfare system, providing comprehensive, community-based care.
- Adhered to established rules, ethical standards and codes of professional conduct conducive to positive learning atmosphere.
- Managed case load of twenty five children in welfare system, providing comprehensive, community-based care.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Collaborated with external agencies to meet educational and transitional needs of individuals
- Collaborated with external agencies to meet educational and transitional needs of students.
- Evaluated treatment plans against individual goals and healthcare standards.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Worked with different disciplines to provide cohesive care to patients.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Developed positive relationships with parents to foster communication and encourage involvement for individuals growth.
- Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Devised and implemented patient and resident care plans, including day programs, policies and procedures.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Interviewed and assessed average of six incoming residents per week.
- Analyzed and evaluated monthly and quarterly financial statements.
- Generated professional networks by engaging in professional, industry and government organizations.
- Planned special events such as lotteries, dedications and project tours.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
- Used cognitive behavior therapy to assist youth in recognizing and redirecting poor habits.
- Provided guidance and advice to help cultivate self-esteem and community involvement.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Assessed residents issues pertaining to depression, anxiety and physical abuse to resolve conflicts between residents, peers and staffs
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Kept abreast of new and developing information in mental health field by regularly attending professional conferences and workshops.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Developed individual treatment goals based on history and diagnosis.
- Administered residential treatment center for adolescents with addiction and abuse pathology.
- Facilitated group and individual therapy in outpatient setting.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Collected urine samples to test for substance use.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to residents, handled concerns quickly and escalated major issues to supervisor.
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Resume Overview
School Attended
- State University of New York
- Nassau Community College
Job Titles Held:
- Supervisor/Case Manager
- Residential Manager
- Medication Counselor
- Substance Abuse Counselor/Case Manager
Degrees
- Bachelor of Arts
- Associate of Applied Science
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