Dedicated and motivated Procurement Supervisor with demonstrated knowledge of Brokerage best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 8 years of experience in field and ready to take on challenging, growth-oriented role with XPO Logistics.
Addressed account manager questions and concerns regarding capacity, rates, and lane insights.
Delivered exceptional account service to strengthen customer loyalty.
Maintained friendly and professional customer interactions.
Trained in negotiations and time management.
Data entry.
Assigned carriers and dispatched shipments.
Resolution specialist for customers and carriers.
Updated shipment status.
Monitored shipments to guarantee on-time delivery.
Specialty carrier negotiations and carrier relationships.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Set overall vision and provided team leadership.
Managed up to 11 direct reports.
Able to make rapid fire decisions while maintaining a superior customer experience.
12/2010 to 11/2013
Quality SpecialistThermo Fisher Scientific Inc. – Carrollton, TX,
Defined appropriate metrics and measurements to drive results.
Communicated all
emergencies, delays due to weather and carrier schedule changes to customers and
supervisors.
Performed inside delivery for customers.
Coordinated rush orders and order
changes.
Checked all load-related documentation to ensure that it is complete and accurate.
Followed appropriate safety procedures for transporting dangerous goods.
Performed routine
maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging
batteries, fueling.
Loaded and unloaded trucks, vans, or automobiles.
Maintained records
such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
Obeyed traffic laws, and follow established traffic and transportation procedures.
Read maps
and followed written and verbal geographic directions.
Answered customer questions
regarding shipments.
Obtained signatures needed to complete and process all paperwork in a
timely manner.
Notified branch management of any vehicle safety concerns and issues.
Met
and surpassed productivity targets and quality standards.
Synthesized project findings into
actionable recommendations with demonstrable effects on business performance.
Evaluated
and reconfigured systems to support customer service and operational goals.
Monitored
department performance data to identify and avoid potential risks.
Forwarded client-related
quality and service issues to the appropriate manager for resolution.
Acted as a liaison
between logistics, carriers and customers.
Wrote daily and weekly Monitored shipments to
guarantee on-time delivery.
Transportation reports.
Communicated directly with centralized
dispatch to organize routes and ensure proper procedure.
04/2008 to 11/2010
Licensed Life Insurance AgentReliable Life Insurance – City, STATE,
Managed and maintained growth and development of 450 client base.
Retained 98% of policyholders during annual renewal period.
Interviewed prospective clients to learn about their financial needs and to
discuss any existing coverage.
Processed applications, payments, corrections, endorsements
and cancellations.
Developed, implemented and monitored new underwriting guidelines for
the agency.
Promoted agency products to customers in person, on the telephone and in
writing.
Upsold agency products and services.
Prepared necessary paperwork to process
insurance sales and renewals.
Pursued continuing education and training programs to continue
professional development.
Presented and clearly explained insurance policy options to clients
based on their needs and goals.
Called lapsed customers each week to inquire about
continuing needs.
Researched coverage and premium options and supplied clients with the
best coverage available.
Finalized and maintained all types of personal lines insurance policies
within the agency.
Promoted client retention through high-quality service and follow through.
Presented account proposals in a professional and timely manner.
Reduced loss ratios through
fair and prompt processing of claims.
Conducted interviews, gathered detailed information
and completed field investigations.
Conducted claim and estimate re-inspections.
Explained
premiums owed to policyholders, agents and underwriters.
Investigated claims, conducted
field audits, determined losses and reported findings.
Reviewed data to verify the validity of
claims.
Award winning sales agent.
Education
Expected in 2016
TBD: Management/General Studies, Business Brookhaven College - Farmers Branch, TX GPA: Business Supervision, Human Resource Management, Problem-solving and Decision Making,
Organizational Behavior. In pursuit of a degree in, General Lines Life
Expected in 2008
Accident, Health License, General Lines Life License: Seagraves High School - Seagraves, TX GPA:
Expected in 1992
Degree not: General Studies Kaplan College - Fort Worth, TX GPA:
Expected in 1987
High School Diploma, Diploma: New Mexico Jr. College - Hobbs, TX GPA:
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School Attended
Brookhaven College
Seagraves High School
Kaplan College
New Mexico Jr. College
Job Titles Held:
Supervisor, Carrier Procurement
Quality Specialist
Licensed Life Insurance Agent
Degrees
TBD
Accident, Health License, General Lines Life License
