Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated and motivated Procurement Supervisor with demonstrated knowledge of Brokerage best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 8 years of experience in field and ready to take on challenging, growth-oriented role with XPO Logistics.

  • Priority management
  • Negotiation
  • Team Building
  • Training and mentoring
  • Staff Management
  • Strategic planning
  • Communication skills
  • Able to multitask
Work History
11/2013 to Current
Supervisor, Carrier Procurement Xpo Logistics Beaverton, OR,
  • Addressed account manager questions and concerns regarding capacity, rates, and lane insights.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Maintained friendly and professional customer interactions.
  • Trained in negotiations and time management.
  • Data entry.
  • Assigned carriers and dispatched shipments.
  • Resolution specialist for customers and carriers.
  • Updated shipment status.
  • Monitored shipments to guarantee on-time delivery.
  • Specialty carrier negotiations and carrier relationships.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Set overall vision and provided team leadership.
  • Managed up to 11 direct reports.
  • Able to make rapid fire decisions while maintaining a superior customer experience.
12/2010 to 11/2013
Quality Specialist Thermo Fisher Scientific Inc. Carrollton, TX,
  • Defined appropriate metrics and measurements to drive results.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Performed inside delivery for customers.
  • Coordinated rush orders and order changes.
  • Checked all load-related documentation to ensure that it is complete and accurate.
  • Followed appropriate safety procedures for transporting dangerous goods.
  • Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling.
  • Loaded and unloaded trucks, vans, or automobiles.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Obeyed traffic laws, and follow established traffic and transportation procedures.
  • Read maps and followed written and verbal geographic directions.
  • Answered customer questions regarding shipments.
  • Obtained signatures needed to complete and process all paperwork in a timely manner.
  • Notified branch management of any vehicle safety concerns and issues.
  • Met and surpassed productivity targets and quality standards.
  • Synthesized project findings into actionable recommendations with demonstrable effects on business performance.
  • Evaluated and reconfigured systems to support customer service and operational goals.
  • Monitored department performance data to identify and avoid potential risks.
  • Forwarded client-related quality and service issues to the appropriate manager for resolution.
  • Acted as a liaison between logistics, carriers and customers.
  • Wrote daily and weekly Monitored shipments to guarantee on-time delivery.
  • Transportation reports.
  • Communicated directly with centralized dispatch to organize routes and ensure proper procedure.
04/2008 to 11/2010
Licensed Life Insurance Agent Reliable Life Insurance City, STATE,
  • Managed and maintained growth and development of 450 client base.
  • Retained 98% of policyholders during annual renewal period.
  • Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Developed, implemented and monitored new underwriting guidelines for the agency.
  • Promoted agency products to customers in person, on the telephone and in writing.
  • Upsold agency products and services.
  • Prepared necessary paperwork to process insurance sales and renewals.
  • Pursued continuing education and training programs to continue professional development.
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
  • Called lapsed customers each week to inquire about continuing needs.
  • Researched coverage and premium options and supplied clients with the best coverage available.
  • Finalized and maintained all types of personal lines insurance policies within the agency.
  • Promoted client retention through high-quality service and follow through.
  • Presented account proposals in a professional and timely manner.
  • Reduced loss ratios through fair and prompt processing of claims.
  • Conducted interviews, gathered detailed information and completed field investigations.
  • Conducted claim and estimate re-inspections.
  • Explained premiums owed to policyholders, agents and underwriters.
  • Investigated claims, conducted field audits, determined losses and reported findings.
  • Reviewed data to verify the validity of claims.
  • Award winning sales agent.
Expected in 2016
TBD: Management/General Studies, Business
Brookhaven College - Farmers Branch, TX
Business Supervision, Human Resource Management, Problem-solving and Decision Making, Organizational Behavior. In pursuit of a degree in, General Lines Life
Expected in 2008
Accident, Health License, General Lines Life License:
Seagraves High School - Seagraves, TX
Expected in 1992
Degree not: General Studies
Kaplan College - Fort Worth, TX
Expected in 1987
High School Diploma, Diploma:
New Mexico Jr. College - Hobbs, TX

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Resume Overview

School Attended

  • Brookhaven College
  • Seagraves High School
  • Kaplan College
  • New Mexico Jr. College

Job Titles Held:

  • Supervisor, Carrier Procurement
  • Quality Specialist
  • Licensed Life Insurance Agent


  • TBD
  • Accident, Health License, General Lines Life License
  • Degree not
  • High School Diploma, Diploma

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