LiveCareer-Resume

supervisor resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Service-Centric, professional, and courteous. Knowledge in Microsoft Excel and Microsoft Office. Experience with computer languages Java, CSS, HTML. A motivated team player who learns quickly. Excels at writing, editing, and researching.

Skills
  • Team Leadership
  • Documentation and Reporting
  • Performance Evaluations
  • Administration and Reporting
  • Complex Problem Solving
  • Goal Setting
  • Problem Resolution
  • Team Building
  • Training and Development
  • Employee Coaching and Motivation
  • Managing Operations and Efficiency
  • Employee Development
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Staff Training
  • Verbal and Written Communication
  • Processes and Procedures
  • Time Management
  • Decision Making
  • Strategic Planning
  • MS Office
  • Customer Relationship Management
  • Negotiation and Conflict Resolution
  • Customer Service
  • Calm Under Pressure
  • Good Judgment
  • Computer Skills
  • Professional and Courteous
Education and Training
SUNY Brockport Brockport, NY, Expected in 05/2023 Bachelor of Science : English And Creative Writing - GPA :
  • Minor in Computer Science
  • Brockport Women In Technology Member
  • Swing Dance Society Vice President
Monroe Community College West Henrietta, NY, Expected in 05/2020 Associate of Science : Liberal Arts - GPA :
Certifications
  • Certificate in Leadership, Monroe Community College - 2019
Experience
Kerry - Supervisor
Schaumburg, IL, 07/2021 - Current
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached and mentored multiple staff members through constructive feedback to develop long-term career goals.
  • Developed position rotation to support continuous improvement and operator development.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Assisted Store Manager in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Petco - Stocker/Cashier
Midlothian, VA, 01/2019 - 08/2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Met high productivity standards in processing payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Increased sales by suggesting specific complementary items to customers.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Kerry - Supervisor
Wheaton, IL, 01/2018 - 01/2019
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
  • Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Participated in every job role to ensure efficiency and retain knowledge.
Accomplishments
  • Promoted from Cashier to Supervisor, in less than 2-months
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to Supervisor due to hard work and commitment that achieved high customer satisfaction and high management satisfaction.

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Resume Overview

School Attended

  • SUNY Brockport
  • Monroe Community College

Job Titles Held:

  • Supervisor
  • Stocker/Cashier
  • Supervisor

Degrees

  • Bachelor of Science
  • Associate of Science

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