supervisor resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Service-centric Supervisor dedicated to continuous provision of top quality products and support to diverse clients. Cross-functional leader able to cooperate with multi-disciplinary teams and senior level management. Skilled in managing assigned workforce towards the achievement of organizational goals. Motivated team member and supervisor focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives. Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives. Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity. Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

  • Leadership
  • Process improvement
  • Processes and procedures
  • Goal-oriented
  • Key accounts and territory management
  • Complaint resolution
  • Brand management
  • Personnel management
  • Sales tactics
  • Public speaking
  • Issue and conflict resolution
  • Mentoring and coaching
  • Lead generation
  • Planning and coordination
  • Supervision
  • Problem resolution
  • Communications
  • Team management
  • First Aid/CPR
  • Team building
  • Customer service
  • Relationship development
  • MS Office
Supervisor, 02/2012 - 05/2020
Kerry Vinton, IA,

Recruiter in Charge responsible for the training, development and supervision of assigned recruiting personnel and Delayed Entry Program (DEP) personnel. Conducts training on prospecting techniques, sales proficiency, time management, enlistment eligibility requirements and General Military Training. Supervises the daily routine of the Sailors assigned to the Navy Recruiting Station to ensure assigned mission requirements are attained. Conducts activity and market analysis, prepares Plan of Action and Milestones (POA&Ms) to correct deficiencies. Responsible for care and maintenance of assigned minor property to include government vehicles. Conducts counseling and writes performance evaluations. Maintains liaison with community leaders, educators, and parents of new enlisted sailors. Conducts presentations throughout the civilian communities to enhance Navy awareness. Responsible for ensuring all recruiting systems and instructions are current in accordance with CNRC directives.

  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Maintained compliance with company policies, objectives and communication goals.
  • Conducted training needs assessments and provided ongoing training for staff.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Performed evaluations and reviews for fifteen employees.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Interviewed, hired and trained new employees.
  • Increased safety awareness among employees, resulting in zero injuries.
Fiber Optic Installer, 03/2010 - 01/2012
Complete Building Services Washington, DC,

General understanding of optical fiber installation, connectorization, splicing, and testing; Familiar with optical fibers, connectors, and splice performance characteristics. Proficient in the installation of connectors on various types of fiber optic cables using epoxies; additionally, performing mechanical and fusion splicing.

  • Setup and properly maintained all equipment to achieve precise testing and maximum functionality.
  • Identified and resolved issues presenting with fiber optics light sources.
  • Developed and leveraged highly effective communication and active listening skills through continuous interactions with clients and fellow staff members to achieve routine and advanced operational objectives.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
Electrician, 02/1996 - 01/2010
United States Navy City, STATE,

Installing, maintaining and repairing telephone systems and high and low voltage electrical power distribution networks, both overhead and underground; Splicing and laying cables, erecting poles, stringing wires and installing transformers and distribution panels; Installing, repairing and maintaining street lighting, fire alarm, public address, inter-office and telephone switchboard systems; Installing, maintaining and repairing interior wiring for lighting and electrical equipment; Working with batteries, electric motors, relays, solenoids and switches; Operating electrical generators; Reading and interpreting blueprints and preparing sketches for projects; Making estimates of material, labor, and equipment requirements.

  • Worked extensively on three-phase, 277/480 volt power distribution systems.
  • Tested entire electrical assembly for performance levels and safety concerns.
  • Drafted wiring layouts and developed plans for installation, selecting equipment and fixtures according to code and project specifications.
  • Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
  • Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
  • Worked on projects, providing value to department, company and client base.
  • Installed safety systems, including emergency lighting, uninterruptible power systems and battery systems.
  • Traced and diagnosed electrical malfunctions using hand tools and test equipment.
  • Worked to code on all projects, utilizing drawings and manuals.
  • Oversaw project management, including diagnosis, wiring and OSHA compliance.
  • Utilized wide breadth of testing equipment to assess electrical systems, circuit continuity and accessory fixtures.
  • Connected wires to circuit breakers and transformers.
  • Tested and operated variety of electrical components and systems.
  • Reviewed and assessed electrical, mechanical and architectural diagrams and specifications.
  • Installed conduit, wire and motor controls.
  • Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
  • Performed electrical utility services for industrial based and new building projects.
  • Interpreted schematics, blueprints, and diagrams to complete projects on time.
  • Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
  • Installed complicated circuit systems in both commercial and residential construction.
Education and Training
Associate of Arts: Business Administration And Management, Expected in 01/2006
American InterContinental University - Schaumburg, IL
Status -
Bachelor of Science: Psychology-Human Services, Expected in
Post University - Waterbury, CT
Status -

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Resume Overview

School Attended

  • American InterContinental University
  • Post University

Job Titles Held:

  • Supervisor
  • Fiber Optic Installer
  • Electrician


  • Associate of Arts
  • Bachelor of Science

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