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Supervisor/Bartender Shift Manager Resume Example

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SUPERVISOR/BARTENDER SHIFT MANAGER
Summary

Customer-oriented restaurant professional well-versed in liquor, beer and specialty beverages as well as management.

Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Skills
  • Anticipating guest needs
  • Proficient in mixology
  • Safe serving knowledge
  • Health codes compliance
  • Suggestive selling
  • Extensive spirits knowledge
  • Alcohol ordering
  • Outstanding customer service
  • Food service
  • Balancing the cash register
  • Outgoing personality
  • Food preparation
  • Extensive beer knowledge
  • Strong communication skills
  • Maintaining a clean bar
  • Courteous
  • Service-oriented mindset
  • Team building
  • Verbal communication
  • Organizational strengths
  • Excellent judgment
  • Employee training
  • Marketing and sales experience
  • Cash and credit transactions
  • Organizational ability
  • Basic accounting
Experience
04/2016 to 03/2019
Supervisor/Bartender Shift ManagerCompany Name － City, State
  • Executed new training initiative to improve skills and develop leaders from within.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Directed and motivated team of 20+ servers/cooks in restaurant setting.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
08/2013 to 02/2016
Head BartenderCompany Name － City, State
  • Delivered drink service at busy restaurant and served over 100 guests nightly.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
  • Created signature cocktails to complement seasonal menu changes and drive bar revenue.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Reorganized bar stations to streamline overall efficiency and service flow.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Maintained spotless, well-stocked bar organized and ready for any customer demand.
  • Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
  • Accurately and efficiently handled cash drawer of $[Number] during each shift.
  • Managed intoxicated guests and followed alcohol awareness procedures.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
08/2006 to 08/2013
Bartender/SupervisorCompany Name － City, State
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Maintained tight financial controls with highly accurate daily registers.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Collected and organized more than $500 in gross revenue and tips on daily basis.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Managed up to 30+ customers per shift while simultaneously assisting 20+ restaurant servers.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Education and Training
Some College (No Degree)Texas A&M University - Commerce － City, State
Certifications
  • SafeServ Certified: Food Handler
  • SafeServ Certified: TABC
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Resume Overview

School Attended

  • Texas A&M University - Commerce

Job Titles Held:

  • Supervisor/Bartender Shift Manager
  • Head Bartender
  • Bartender/Supervisor

Degrees

  • Some College (No Degree)

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