Supervisor/Bartender Shift Manager Resume Example
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SUPERVISOR/BARTENDER SHIFT MANAGER
Summary
Customer-oriented restaurant professional well-versed in liquor, beer and specialty beverages as well as management.
Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Skills
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Experience
04/2016 to 03/2019
Supervisor/Bartender Shift ManagerBelmond Ltd － Charleston , SC
- Executed new training initiative to improve skills and develop leaders from within.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Directed and motivated team of 20+ servers/cooks in restaurant setting.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Coordinated day-to-day and long-term activities within various business platforms.
- Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
- Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
08/2013 to 02/2016
Head BartenderSaltgrass Steakhouse － City , STATE
- Delivered drink service at busy restaurant and served over 100 guests nightly.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
- Created signature cocktails to complement seasonal menu changes and drive bar revenue.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Reorganized bar stations to streamline overall efficiency and service flow.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Maintained spotless, well-stocked bar organized and ready for any customer demand.
- Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
- Accurately and efficiently handled cash drawer of $[Number] during each shift.
- Managed intoxicated guests and followed alcohol awareness procedures.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
08/2006 to 08/2013
Bartender/SupervisorChili's Bar And Grill － City , STATE
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Promoted products to customers to enhance bill totals with high-profit items.
- Maintained tight financial controls with highly accurate daily registers.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Collected and organized more than $500 in gross revenue and tips on daily basis.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Managed up to 30+ customers per shift while simultaneously assisting 20+ restaurant servers.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Education and Training
Some College (No Degree)Texas A&M University - Commerce － City, State
Certifications
- SafeServ Certified: Food Handler
- SafeServ Certified: TABC
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Resume Overview
School Attended
- Texas A&M University - Commerce
Job Titles Held:
- Supervisor/Bartender Shift Manager
- Head Bartender
- Bartender/Supervisor
Degrees
- Some College (No Degree)
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