Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Customer-oriented restaurant professional well-versed in liquor, beer and specialty beverages as well as management.
Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Executed new training initiative to improve skills and develop leaders from within.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Directed and motivated team of 20+ servers/cooks in restaurant setting.
Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
Coordinated day-to-day and long-term activities within various business platforms.
Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
08/2013 to 02/2016
Head BartenderSaltgrass Steakhouse – City, STATE,
Delivered drink service at busy restaurant and served over 100 guests nightly.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Kept bar up-to-date, trend-forward and refreshed with menu changes and seasonal updates.
Created signature cocktails to complement seasonal menu changes and drive bar revenue.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Reorganized bar stations to streamline overall efficiency and service flow.
Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
Maintained spotless, well-stocked bar organized and ready for any customer demand.
Cleaned establishment, printed sales reports, counted cash drawers, and took inventory to prepare bar for next shift.
Accurately and efficiently handled cash drawer of $[Number] during each shift.
Managed intoxicated guests and followed alcohol awareness procedures.
Worked with management to plan and implement special events to boost customer numbers and profits.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Collected and polished glassware, keeping adequate stock for expected customer loads.
08/2006 to 08/2013
Bartender/SupervisorChili's Bar And Grill – City, STATE,
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Promoted products to customers to enhance bill totals with high-profit items.
Maintained tight financial controls with highly accurate daily registers.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Worked with management to plan and implement special events to boost customer numbers and profits.
Planned and updated menus to capitalize on changing trends in customer preferences.
Collected and organized more than $500 in gross revenue and tips on daily basis.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Managed up to 30+ customers per shift while simultaneously assisting 20+ restaurant servers.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Education and Training
Expected in
: Texas A&M University - Commerce - Commerce, TX GPA:
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