LiveCareer-Resume

supervisor bartender resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Motivated supervisor focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.

Accomplished Supervisor with strong background planning, organizing and controlling full life-cycle of projects. Applies human resource knowledge to effectively coach, train, assign and discipline teams. Practiced in monitoring, recommending and dynamic business platforms. Accomplished at planning and managing groups to consistently meet production, quality and financial goals.

Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Resourceful Supervisor with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven track record of motivating staff to work together to achieve targets. Trained in resolution of critical issues within time-sensitive environment.

Skills
  • Emotionally Intelligent
  • Receptive
  • Multitasked
  • Open to constructive criticism
  • Entrepreneur
  • Customer service
  • Supervision
  • Organization
  • Problem resolution
  • Project organization
  • Communications
  • Team management
  • Planning and coordination
  • Relationship development
  • Inventory management
Experience
Supervisor/Bartender, 09/2018 - Current
99 Restaurants Bridgewater, MA,
  • Maintained compliance with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Conducted training needs assessments and provided ongoing training for staff.
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Directed and motivated team of servers in chaotic settings.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
Bartender Shift Manager, 02/2017 - 07/2018
Harrington Raceway & Casino Harrington, DE,
  • Monitored daily checklists and side worksheets to keep bartenders and other staff members on task.
  • Motivated team by giving constructive feedback to deliver exceptional patron experiences to all clientele.
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Supervised cleanliness of guest service areas before, during and after service.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Managed up to 250 customers per shift while simultaneously assisting restaurant servers.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Trained new bartenders to increase knowledge of drink preparation and upselling techniques.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Reduced inventory losses by creating new drink menu items to move older products.
Bartender, 01/2016 - 02/2017
Marriott International Tustin, CA,
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Created list of signature beverage items to increase overall revenue and patron loyalty.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
Guest Service Team Lead, 11/2013 - 11/2016
Target City, STATE,
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Recommended local area establishments or services to suit guest interests and plans.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Operator for Target
  • Return supervisor
  • Cashier leader
  • Cleaned and kept all checklanes clean for guests.
  • Took care of online orders
  • Handled most of the customers complaints
  • Provided fast, fun and friendly service to the public
  • POV (pricing verification)
  • Took care of advertisement weekly
  • Took care of the photo department near checklanes
  • Handled registries for baby showers and weddings
  • Counted all the tils and did bank work.
Education and Training
: Biology/Business , Expected in
-
Minnesota State University - Mankato - Mankato, MN
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Minnesota State University - Mankato

Job Titles Held:

  • Supervisor/Bartender
  • Bartender Shift Manager
  • Bartender
  • Guest Service Team Lead

Degrees

  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: