Exceptional food services professional and leader with 30 years of experience overseeing the performance of hosting, waiting and bar teams of up to 35 members. Experienced in development of procedural manuals and training guides. Skilled in handling guest complaints and special requests diplomatically. Astute at combining product knowledge with advanced understanding of best service practices. Meticulous Banquet professional bringing in-depth knowledge of event logistics, coordination and revenue assessment. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints. Energetic and proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
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