Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Well-qualified Healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Certified in Nursing Assistant. Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Skills
Issue resolution
Business analysis
Priority management
Leadership
Training and development
Inventory oversight
Strategic Planning
Stocking and replenishing
To-go order preparation
Guest seating arrangements
Dining area cleanliness
High-volume dining
Medical office administration
EMR / EHR
Tube feedings and medications familiarity
Companionship and emotional support
Observing responses
Supporting personal needs
Recording vital signs
Feeding assistance expert
Transporting patients
Patient Management
Dementia and Alzheimer's knowledge
Measuring bodily fluids
Responding to emergencies
Wound care specialist
Patient-focused care
Conducting intakes
Documenting behaviors
Efficient and reliable team player
Compassionate caregiver
Data Entry
Patient Assessments
Inpatient care
Medical Records Management
Culinary talent
Trustworthy companion
Outpatient care
Regulatory Compliance
Compassionate
Work History
07/2019 to Current
SupervisorRoad & Rail Services – Marysville, OH,
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
01/2009 to 02/2020
CNABenedictine Health System – Saint Paul, MN,
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Obtained client medical history, including medication information, symptoms and allergies.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Transported patients between rooms and appointments or testing locations.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Cared for average of 7-10 patients per hour in hospital facility, delivering high-quality, efficient support to meet all needs.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding bed ridden patients with shaving, bathing and teeth brushing.
07/2018 to 07/2019
SupervisorRwj Barnabas – Belleville, NJ,
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Interviewed, hired and trained new employees for electronics/Front end position.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Provided supportive link between external customers and internal operations.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Measured team performance and reported metrics to leadership team members.
01/2011 to 05/2017
ServerBaumhowers Victory Grill – Tuscaloosa, AL,
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Bussed and reset 15-20 tables per shift, working efficiently to keep dining room and work areas clean.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Education
Expected in 05/2006
High School Diploma: Roland High School - Roland, OK GPA:
Expected in 06/2008
CNA Certification: CNA PRN Medical Staffing - Fort Smith, AR, GPA:
Expected in 05/2020
Certified Phlebotomists: Phlebotomy Petra Allied Health - Springdale, AR, GPA:
Additional Information
I am very hard working and a fast learner as well as very friendly
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