Resourceful and adaptable Manager with over 3 years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.
Skills
Knowledgeable in Microsoft programs: Word, PowerPoint and Excel.
Goal-oriented
Leadership
Processes and procedures
Sales tactics
Complaint and problem resolution
Systems and automation applications
Inventory management
Communications
Team building and team management
Customer service
Security systems
Education and Training
Dodge City High SchoolDodge City, KSExpected in 05/2016 ā āHigh School Diploma: - GPA:
Experience
Aktiebolaget Electrolux - Supervisor San Juan, PR, 08/2017 - Current
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Executed new training initiative to improve skills and develop leaders from within.
Trained newly hired employees on registers, make downs, freight and CRO.
Conducted training needs assessments and provided ongoing training for staff.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
Greeted customers and responded to requests for information.
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Built and maintained effective working relationships with peers and upper management.
Grand Beach Hotel - Hostess Miami, FL, 12/2016 - 08/2017
Answered phones politely and promptly, accurately recording and confirming reservations.
Answered telephone to provide establishment information and take party reservations.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Monitored dining area to assess server capacity and accurately estimate wait times.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Veterans Health Administration - Cashier Ann Arbor, MI, 03/2016 - 04/2016
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Compiled and updated client data to track payments trends and support accurate accounting.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.
Veterans Health Administration - Cashier Dayton, OH, 12/2014 - 10/2015
Helped customers find specific products, answering questions and offering advice.
Processed returned items in accordance with store policy.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Processed customer payments quickly and returned exact change and receipts.
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