supervisor resume example with 10+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships
Driving:
Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 45 staff members.
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Popular Inc – Elmhurst, NY Macon, GA
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Waste Pro Usa, Inc. – Ormond Beach, FL Macon, GA
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Handled customer complaints using strong engagement, research and issue-resolution skills
- Supported customers by managing 70 calls per day efficiently while maintaining professionalism and upbeat tone
Craft Brewers Alliance, Inc. – Portsmouth, NH Macon, GA
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 100% improvement over prior onboarding process.
- Checked ID cards and verified bar guests were of legal age.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Excela Health – Derry, PA Macon, GA
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
Central Georgia Technical College - Macon, GA
Northeast High School - Macon, GA
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Resume Overview
School Attended
- Central Georgia Technical College
- Northeast High School
Job Titles Held:
- Supervisor
- Customer Service Representative
- Bar Manager
- Patient Transporter
Degrees
- BBA
- High School Diploma
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