Resourceful, results-driven Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams with a proven history of motivating staff to work together to achieve aggressive goals. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Skills
Experience in Leadership
Active Listening
Program Evaluation
Team Management
Problem Resolution
Good Work Ethic
Relationship Building utilizing Predictive Index
Processes and Procedures
Content Management Expertise
Improvement Plan Knowledge
Experience
07/2021 to Current
SupervisorSeagate Technology Llc – Shakopee, MN,
Monitored employee productivity to provide constructive feedback and coaching.
Complied with company policies, objectives and communication goals.
Provided ongoing training to address staff needs.
Reviewed completed work to verify consistency, quality and conformance.
Established and enforced clear goals to keep employees working collaboratively.
Identified needs of customers promptly and efficiently.
Evaluated needs of departments and delegated tasks to optimize overall production.
Planned and managed resources to consistently meet production, quality and cost goals.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Coached staff members to develop long-term career goals.
Oversaw quality control to identify inconsistencies and malfunctions.
Set specific goals for projects to measure progress and evaluate end results.
Evaluated processes and employee strengths to realign workflows with changing business demands.
Entered client information and files into databases for further review and tracking.
Maintained positive working relationship with fellow staff and management.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Responded to client inquiries and concerns and escalated complex problems to department supervisors.
Proofread documents carefully to check accuracy and completeness of all paperwork.
09/2008 to 07/2020
Customer Service RepresentativeAmeripro Roofing – Carbondale, KS,
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Made outbound calls to obtain account information.
Upheld quality control policies and procedures to increase customer satisfaction.
Collected and organized information for entry, prioritizing entries to increase efficiency.
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Reviewed and updated account information in company computer system.
Stored hard copies of data in organized files to optimize retrieval.
Located information contained in files to meet requests by supervisors and other departments.
Revised standard operating procedures to reflect current practices.
Trained newly hired top talent to fill key positions and maximize productivity.
Upheld company guidelines, compliance standards and quality control procedures.
Answered phone calls and welcomed visitors to office.
Supported office clerical functions using word processing and other software, email and office machines.
04/1994 to 03/2002
Cash Office Specialist/Administrative ClerkService Merchandise – City, STATE,
Prepared and checked cashier register tills.
Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Provided training to store employees covering areas such as cash handling procedures and security requirements.
Investigated and solved account issues to maintain current and accurate money systems.
Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Reduced financial discrepancies by accurately managing accounting documentation.
Matched orders with invoices and recorded required information.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Supported office clerical functions using word processing and other software, email and office machines.
Performed data entry and recordkeeping tasks to track company correspondence and updates.
Answered multi-line telephone system and routed calls to appropriate personnel.
Collected and coded various documents to prepare for filing, storage and processing.
Trained office professionals on administrative procedures to keep file handling consistent and accurate.
Performed cycle counts on daily basis to immediately spot errors and apply remedies.
Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
Entered information into system to update status reports.
Reviewed shipping and received documents for accuracy.
Education and Training
Expected in 06/1992 to to
High School Diploma: J Sterling Morton West Campus - Berwyn, IL, GPA:
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