Innovative leader defined by ability to rapidly understand new technologies and gain new skill sets. Seeking to bring an understanding of changing business processes to a collaborative position. Focused on cutting company costs and boosting company revenue through innovative management techniques. Organized and diligent with a strong background in sales, planning, budgeting and staffing.
Implementing new business systems
Managing multiple priorities
Training and development
Customer- and service-oriented
Excellent communication skills
Reading comprehension skills
Applied styling techniques
Strong market knowledge
Superior communication skills
Strong creative design skills
Special events planning
Inventory control procedures
Ability to mediate disputes
Increased revenue by 15%. Multiple awards for performance. Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Consistently exceeded daily sales targets in sales each day. Met monthly sales goals for 12 months straight. Received 6 “exceeds expectations” ratings on performance reviews. Increased client's web traffic by 50% by improving and optimizing web content. Increased page views by 20% just 3 Months. Promoted from employee to supervisor after 2 months of employment.
04/2016 to Current
SupervisorJonche － Charlotte, NC
Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Processed an average of 65 transactions each day in a timely manner. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Exceeded personal sales goals for 3 quarters in a row. Consulted with customers on the latest styles and trends. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
06/2015 to 05/2016
Computer AssistantLARY SEXTON － Dayton, OH
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Recommend improvements or upgrades.
File confidential work such as EMS Run sheets/ reports, and Fire Reports.
Use Neat scanner to save and upload information on to software.
High School DiplomaThurgood Marshall STEM Academy － DAYTON, OH
Bachelor of Science: Business AdministrationJohnson & Wales University － Charlotte, North Carolina
Leadership Development Program Member, Small Business Association (2016 - present) Member, Small Business Association (2013 - 2015)
Problem Solving, Adaptability, Collaboration, Good Work Ethic, Time Management, Critical Thinking, Self-Confidence, and Intelligence are natural skills I obtain. Change is not a bad thing for me, I'm adaptable and a very quick learner.
Customer Satisfaction, Customer Service, Expense Control, Lead Development, Marketing, Multi-Task, Product Development, Project Management, Reporting, Sales, Territory Sales Experience, Weekly Payroll, Business Development, Client Relations, Creative Problem Solving,
I'm very intelligent. I consider myself to be a leader, I often find myself leading others in the right direction. Team work or individual work is fine with me I always do my absolute best to succeed either way.