LiveCareer-Resume

supervisor resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Experienced and motivated team player with result-focused experience seeking an opportunity to display academic credentials and a professional mindset within a professional position requiring strong interpersonal and communication skills, counterbalanced by analytical thinking, keen attention to detail, and process organization. Ability to operate and multitask in a fast pace setting while delivering stellar results and exceeding company goals.

Accomplishments
  • Environmental Services Department of the Year 2015- Northside Hospital, Sandy Springs, GA Manager
  • Supervised a team that produced 6 consecutive months in the 90% tile ranking of HCAHPS- Northside Hospital, Sandy Springs, GA Manager
  • Successfully supervised a team to produce bed turn times of 47 minutes out of 60-minute targeted bed turn time with quality and quantity in results- Northside Hospital, Sandy Springs, GA Manager
  • Marriott Employee of the Year 2013- Front Desk- Administrative Assistant/Clerk
  • Accurately complete designated cashier and closing reports in computer system resulting in accuracy of accounting reports-Huntsville Marriott, Front Desk- Administrative Assistant/Clerk
Skills
  • Leadership
  • Priority management
  • Customer service
  • Inventory oversight
  • Data entry and research
  • Interpersonal skills
  • Operations management
  • Team Building
  • Microsoft Office Software
  • Training and mentoring
  • Verbal and professional communication
  • Schedule Coordination
Work History
Manager, 06/2014 to Current
CarlyleArlington, TX,
  • Supervise operational demand of unit containing 600 beds through meeting bed turnaround times and daily completion of patient connections and room inspections.
  • Spearhead hiring process by conducting interviews and screening onboarding candidates.
  • Creating training seminars that contribute to stellar development skills of customer service excellence and performance.
  • Oversee customer care satisfaction and implement problem resolution by mitigating dissatisfaction through employing timely and on point solutions.
  • Manage daily operations of scheduling, paid time off request, competency forms completion, and employee evaluations.
  • Utilizing Microsoft Excel to create and meet scheduling demands to assure operational coverage is achieved.
  • Educate employees in daily group check-ins through various teaching activities on accident and injury prevention, and prompt identification of unsafe work conditions.
  • Implement positive experiences for clients, team constituents, employees, and patients.
Supervisor in Training, 06/2014 to 04/2015
O'reilly Auto PartsPelham, AL,
  • Collaborated with 1st shift leadership team with operational needs.
  • Constructed scheduling and gathered employee information to develop schedules and enable adequate staffing for 40 employees.
  • Conducted nurse, patient, and employee rounding to obtain feedback and improvement in service excellence.
  • Facilitated process of eliminating scraps assets which aided in additional spacing needed in parking deck for more parking spaces at Northside Hospital.
  • Designed Monthly Newsletter to provide information on current processes for employees.
  • Implemented opportunities for operational organization by organizing storage areas, supply rooms, and EVS closets.
Front Desk- Administrative Assistant/Clerk Special, 06/2013 to 06/2014
MarriottCity, STATE,
  • Created, evaluated, and updated physical records and reports to maintain current, accurate and compliant documentation.
  • Managed accounting receipts and kept accounts in balance and ran daily reports to verify totals.
  • Greeted guest upon arrival, offered assistance and answered questions to build rapport and retention.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Follow company safety and security policies and procedures by reporting accidents, injuries, and unsafe work conditions to manager immediately.
Sitter/Nanny, 01/2010 to 05/2014
Noggin NanniesCity, STATE,
  • Established rapport and genuine connections with families and children by inspiring open communication and delivering positive feedback.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Promoted language development skills through reading and storytelling.
  • Stayed current on toy and child-related recalls and safety warnings.
Education
Bachelor of Science: Business Administration-Management, Expected in 05/2014 to Alabama A&M University - Huntsville, AL,
GPA:
  • Member of Future Business Leaders of America
  • Dean's List 2008-2009

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Resume Overview

School Attended

  • Alabama A&M University

Job Titles Held:

  • Manager
  • Supervisor in Training
  • Front Desk- Administrative Assistant/Clerk Special
  • Sitter/Nanny

Degrees

  • Bachelor of Science

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