supervisor resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 11 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Skills
Staff management
Priority management
Leadership
Budgeting
Issue resolution
Training and development
Inventory oversight
Cash handling expertise
Inventory control and record keeping
Schedule management
Customer relations
Team leadership
Bookkeeping
Scheduling
Credit and collections
Accurate money handling
Problem-solving skills
Goals and performance
Decision-making abilities
Word processing
Cash handling
Team supervision
Opening and closing procedures
Time management
Product and service sales
Product upselling
Drawer management
Refund handling
Credit card processing
Cash register operations
Payment collection
Retail merchandising
Customer assistance
Product restocking
Loss prevention
Coupons and gift cards
Cash balancing
Maintaining store appearance
Point of sale knowledge
Product knowledge
Check cashing
Refunds and exchanges
Merchandising expertise
Liquor law compliance
Multi-tasking ability
Identification checks
Currency counting
Cash register skills
Cleaning and sanitizing
Cash drawer management
Cash register systems
Basic math skills
Bagging and packaging
Customer/Client relations
Shorthand writing
Office administration
Multi-line telephone systems
Sorting and labeling
Telephone skills
Punctual
Customer-service oriented
Multitasking strengths
MS Office proficiency
Education
Merrimack High SchoolMerrimack, NHExpected in 06/2012 ā āHigh School Diploma: - GPA:
Work History
Avantor - Supervisor New Brunswick, NJ, 09/2017 - 05/2019
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Issued receipts and processed refunds, credits, or exchanges.
Mentored newly hired employees on diesel desk and gas station register equipment and taught them their day to day tasks and responsibilities.
Monitored workshop work flow for 3-4 employees at a time.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Ratner - Receptionist Springfield, VA, 06/2016 - 10/2016
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Scheduled client appointments for team of 7 professional massage therapists.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Kept reception area clean and neat to give visitors positive first impression.
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Asset Mark - Sales Associate Encino, CA, 05/2013 - 12/2015
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Maintained organized, presentable merchandise to drive continuous sales.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Educated customers on promotions to enhance sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Processed product returns and assisted customers with other selections.
Checked prices for customers and processed items sold by scanning barcodes.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Updated pricing and signage to complete product displays and educate customers.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
Market Basket - Assistant Head Cashier City, STATE, 09/2009 - 03/2013
Counted cash in register drawer at beginning and end of shift.
Used POS system to enter orders, process payments, and issue receipts.
Worked closely with cashiers and management to solve problems and handle customer concerns.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Trained as cashier, bagger and stocker to provided back-up coverage to provide customers with optimal support.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Monitored work flow for 10-20 employees.
Delegated tasks to others on grooming team.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
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