Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Skills
Process improvement
Leadership
Knowledgeable in windows
Processes and procedures
Goal-oriented
Lead generation
Complaint resolution
Public speaking
Personnel management
Issue and conflict resolution
Mentoring and coaching
MS Office
Planning and coordination
Customer service
First Aid/CPR
Relationship development
Communications
Problem resolution
Supervision
Organization
Project organization
Team management
Inventory management
Team building
Experience
Supervisor, 03/2018 to Current California Teachers Association – San Jose, CA,
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Maintained compliance with company policies, objectives and communication goals.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Coached and mentored 10-17 staff members by offering constructive feedback and asking about long-term career growth goals.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Cook/Server Assistant, 03/2016 to 03/2018 California Teachers Association – Burlingame, CA,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
Garnished and arranged dishes into creative presentations to delight patrons.
Emphasized food quality and specialized baking techniques to set items apart from competitor offerings.
Mixed, weighed and proofed ingredients to match exact recipe formula.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Decorated cakes, cupcakes, tarts and pastries and skillfully handled special order items.
Interacted effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
Operated all kitchen equipment safely to avoid injuries.
Placed frequently used food such as flour and liquids in proper storage containers and placed perishable items in refrigerator.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
Grilled and deep fried various foods, including meats, potatoes and fish.
Supervisor, 10/2011 to 10/2017 Pennstation East Coast Subs – City, STATE,
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Maintained compliance with company policies, objectives and communication goals.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Supervised successful team of 10-15 team menebers by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Coached and mentored 10_15 staff members by offering constructive feedback and asking about long-term career growth goals.
Led transformation of front line area, increasing production, reducing turnover, eliminating waste and enhancing quality.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Increased safety awareness among employees, resulting in zero injuries.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Interviewed, hired and trained new employees.
Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Developed positional rotation to support continuous improvement and operator development.
Conducted training needs assessments and provided ongoing training for staff.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Education and Training
High School Diploma: , Expected in 06/2002 Lakewood High School - Lakewood, OH GPA:
: Business Administration And Management, Expected in Cuyahoga Community College - Cleveland, OH GPA:
: Culinary Arts, Expected in Cuyahoga Community College - Cleveland, OH GPA:
Beautician Licenses: Cosmotolgy, Expected in Regency Beauty Institute - Willoughby - Willoughby, OH GPA:
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