Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Skills
Priority management
Search Engine Optimization
Inventory oversight
Budgeting
Training and mentoring
Team Building
Staff Management
Problem-Solving
Analytical and Critical Thinking
Work History
Supervisor, 11/2020 - Current Abm – Overland Park, KS,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Worked with management team to implement proper division of responsibilities.
Set overall vision and provided team leadership.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Key Holder
Opened and reconciled registers
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Event Product Promoter, 12/2017 - Current Texas Tech University – Abilene, TX,
Provided product samples, coupons and informational brochures to persuade people to buy products.
Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
Collaborated with media representatives to optimize coverage of special events.
Identified potential marketing opportunities to increase brand awareness.
Motivated team members to meet and exceed sales targets.
Visited trade shows, stores and community organizations to demonstrate products or services and answer questions from potential customers.
Demonstrated and explained Zipfizz to over 1000's of customers daily to persuade customers to purchase product.
Utilized social media, email and web to engage target audience and promote Zipfizz.
Developed lists of prospective clients from sources such as newspaper items, company records and local merchants.
Completed over 100 weekly cold calls to attract new customers, maintaining 100% conversion rate. Set up and take down of booths with marketing, product, cash, sanitizing,
Coordinator, 01/2015 - 06/2017 TJ Max – City, STATE,
Greeted customers and helped with product questions, selections and purchases.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Answered questions about store policies and addressed customer concerns.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Maintained clean sales floor and straightened and faced merchandise.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Worked closely with shift manager to solve problems and handle customer concerns.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Used POS system to process sales, returns, online orders and gift card activations.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Informed customers of current store promotions to encourage additional sales purchases.
Issued receipts and processed refunds, credits or exchanges.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Supported efficient and timely replenishment of sales floor merchandise.
Supported loss prevention goals by monitoring shopper behavior.
Handled incoming and outgoing shipping and receiving activities
Co Owner Manager, 02/1998 - 06/2003 Donvito's Restaurant Bar & Grill – City, STATE,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Approved regular payroll submissions for employees.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Recorded inventory sales into organization's weekly income report.
Managed 80 plus employees: waitresses, bar staff, drivers, phone persons
Reconciled registers, credit card machines,
Education
High School Diploma: , Expected in 06/1983 - Lyons Township High School - Lagrange, Il, GPA:
Additional Information
I have been married for 38 years, raised 3 successful children, have 8 grandchildren. My family is my greatest accomplishment. I have supreme customer service and developmental skills who would be a great asset. I have exquisite communication skills. I am dedicated to hitting goals for myself and others while maintaining a positive attitude. I have a deep passion for helping others and will be a valuable asset.
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