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Supervisor Resume Example

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SUPERVISOR
Summary

Motivational Supervisor with 26 years of experience monitoring, coordinating and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training and discipline.

Skills
  • Goal-oriented
  • Processes and procedures
  • Leadership
  • Brand management
  • Issue and conflict resolution
  • Lead generation
  • Conflict resolution
  • Customer service
  • Computer skills
  • Working collaboratively
Experience
Supervisor
City, StateCompany Name/Aug 2018 to Jun 2020
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Coached and mentored all staff members through constructive feedback to develop long-term career goals.
  • Established and enforced clear goals to keep employees working collaboratively.
Self Employed Cleaning Company
City, StateCompany Name/Jan 2016 to Apr 2020
  • Performed and documented routine inspection and maintenance activities to meet client expectations.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Sanitized frequented areas and equipment using approved supplies.
  • Promoted building security, locking doors and checking electrical appliances for safety hazards.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Responded to emergency cleaning requests to meet client expectations.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
Customer Service Supervisor
City, StateCompany Name/Mar 2016 to Aug 2017
  • Responded to in-person and online customers to improve company customer service ratings.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities, providing personnel with regular performance-related feedback.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Reviewed customer interactions and activity reports to identify and address concerns.
Team Supervisor
City, StateCompany Name/Feb 1990 to Feb 2016
  • Held performance evaluation meetings to discuss key performance indicators and address areas needing improvement.
  • Conducted quality checks and accuracy audits.
  • Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
  • Measured performance and directed operations to drive continuous improvements.
  • Led team by answering questions and solving complex problems daily.
  • Interviewed, hired and trained new quality customer service representatives.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Adjusted machines for speed control and wood feeds to promote production of quality [Type] products.
  • Coordinated, organized and prioritized workloads for [Industry] team members.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
Education and Training
Certificate of Course Completion : Medical Administration Massey Business CollegeMay 1996City, State
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Resume Overview

School Attended

  • Massey Business College

Job Titles Held:

  • Supervisor
  • Self Employed Cleaning Company
  • Customer Service Supervisor
  • Team Supervisor

Degrees

  • Certificate of Course Completion : Medical Administration

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