Top-performing human resources professional with close to 10
years of progressive human resources experience and a strong track-record of
success. A creative and innovative thinker with effective human resources
management and goal setting abilities combined with superior leadership, team
building, communication, interpersonal, and presentation skills. Self-motivated
with the ability to excel in a fast-paced environment; communicate effectively
at all levels; manage competing priorities; and adapt readily to new
Recruiting, Screening, Hiring
Benefit Administration (health and
welfare, defined benefits and defined contributions)
Confidential Record Keeping
SupervisorNov 2013 to Current METLIFE － Alpharetta, GA
Supervise a team of 20 associates, 10 in the United States and 10 in India.
Ensure adequate staff is available to meet contracted service-level agreements.
Assign tasks and monitor workloads, making adjustments as necessary.
Implemented new clients and maintained existing customers.
Perform quality assurance measures to verify accuracy of all work performed by service team.
Conduct performance appraisals and career development.
Manage and process payroll for salaried and hourly employees.
Handle all employee relations issues such as employee complaints and alleged harassment claims.
Handle any workers compensation claims filed by direct reports.
Develop Performance Improvement Plans.
Lead department initiatives to help with employee engagement.
Develop and implement training for new Pension Benefit Consultants.
Develop and maintain complex Standard Operating Procedures documents for department.
Develop high-performing team through mentoring and training.
Identify talent and aspirations of individual employees and provide coaching aimed at motivating them to undertake the necessary training required to advance their careers within the company.
Respond to any EEOC/DOL claims filed by previous direct reports.
Respond to various audit request from outside vendors.
Handle employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, while working closely with legal counsel.
Responsible for employee recognition program.
Responsible for departments metrics and reconciliation of ad hoc reports.
Pension Benefits ConsultantOct 2009 to Nov 2013 MetLife － Alpharetta, GA
Supported the lead consultant in managing client accounts and project managed on by researching, analyzing, and evaluating medical, dental, life and disability benefits plans and programs for employers of all market sizes.
Involved in developing client strategy, interfacing directly with clients and developing vendor relationships.
Owner of all client escalations for department.
Administered pension benefits.
Lead departmental projects.
Respond to both internal and external client email inquiries.
Recovered $2 million in past due expenses after leading a successful audit of premiums.
HR Integrated System Support SpecialistJan 2008 to Mar 2009 ADP EMPLOYEASE － Norcross, GA
Functioned as a HR Generalist, responsible for Payroll Administration, Benefits/Compensation, Training & Development, Recruitment/Selection and Employee Relations.
Served as subject matter expert for clients regarding the ADP HR/Benefits Solution HRIS system.
Responsible for the full implementation of the system across all modules - Employee Benefits, Recruitment, Leave Management and ADP Portal (Employee Handbook, Acknowledgements and Admin Access) for assigned clients.
Managed numerous concurrent projects surrounding Open Enrollment that lead to required modifications to HRIS system for employee benefit changes.
Developed job profiles and source candidates from major job boards.
Built Learning Management Module to allow employees to enroll and take mandatory courses.
Troubleshooted any issues reported by external clients.
Run ad hoc reports out of ADP Workforce for external clients such as number of employees enrolled in different benefit programs.
Maintained and updated each system module as needed; such as update benefit plans, course catalog, and leave management.
HR SpecialistAug 2006 to Dec 2007 HEWITT ASSOCIATES － Lincolnshire, IL
Administered company hiring, training, payroll, and benefit programs, provided explanations to employees regarding benefits and other programs.
Acted as a subject matter expert on employee Health & Welfare Benefit programs.
Created and implemented a benefits package for a fortune 500 company.
Supported personnel and benefits administration for over 300,000 employees.
Pre-screened potential candidates during hiring process.
Responded to questions regarding company's 401k and pension plans.
Education and Training
MBA, Human Resources Management2016Brenau University － Gainesville, GA, USACum Laude 3.69
BBA, Human Resources Management2014Baker College － Flint, MI, USACum Laude 3.69
Activities and Honors
Society for Human Resource Management (SHRM) - National and Local Chapters
Delta Mu Delta International Honor Society in Business Administration
Proficient in Microsoft Office Suite
(Word, Excel, PowerPoint)