Supervisor Resume Example Vang Hardwood Floors

SUPERVISOR

Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills

Goal-oriented
Effective team player

Dependable and reliable
Fluent in Hmong

Experience

Vang Hardwood FloorsFairfield, CASupervisor01/2007 to 08/2017

Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Assessed employees strengths and delegated tasks based upon expertise and knowledge.
Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
Visited customer to handle customer complaints and collaborate with production engineers to identify and solve issues.
Maintained high level of morale and team-work on production floor through frequent communication with employees.

WalmartFairfield, CAFrozen, Dairy, and Meat Associate01/2009 to 12/2013

Sanitized work areas within dairy department, performing general housekeeping and refuse removal duties.
Addressed customer questions and explained key information about newly stocked dairy offerings.
Pulled out of date products from shelves and cases, disposing of items in proper bins.
Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
Prioritized job duties, delegating tasks to team of 10 department employees.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Kept detailed records of inventory in Frozen, Dairy, and Meat departments diligently managing order availability and record accuracy.
Removed outdated and overripe items from stock to eliminate health risks.
Demonstrated great teamwork skills with staff members involved in production and transport.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Checked shelves in Frozen, Dairy, and Meat departments to ascertain which merchandise required replenishment.
Received deliveries and processed all incoming shipments by scanning packages and updating orders in system.
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
Assisted customers based on currently available product, promotional and policy information.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Used ladders and forklifts to pull items from stock and add to store shelves and bins.
Reordered stock to replenish inventory without interruption to production
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Bent, lifted, opened, and moved products weighing up to 60 pounds.
Updated signage to reflect current prices and help promote target merchandise.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Secured products when transporting to different areas of store to prevent merchandise damage.
Communicated effectively with members of public in often crowded and noisy environments.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.

WalmartSuisun, CAAutomotive Technician12/2006 to 12/2009

Performed customer work and warranty repairs in compliance with manufacturer standards.
Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
Troubleshot faults and devised successful solutions in a self-directed manner.
Assigned work to team members and inspected all work for quality and compliance.
Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
Trained and guided employees on correct methods for performing different repairs and maintenance services.
Performed maintenance inspections, tune-ups, oil changes and other key services.
Removed, replaced, balanced and rotated new or used tires.
Answered customer questions and discussed options face-to-face, over the telephone and via email.
Pursued frequent opportunities to further enhance maintenance and repair skills.
Kept team in compliance with shop and manufacturer specifications for all repairs and maintenance services.
Wrote service orders, accepted payments and updated customer accounts.
Kept the garage clean, organized and efficient.

Education and Training

High School Diploma06/2006Armijo High School, Fairfield, CA

Associate of Science:PsychologyCosumnes River College, Sacramento, CA

Resume Overview

Companies Worked For:

Vang Hardwood Floors
Walmart

School Attended

Armijo High School
Cosumnes River College

Job Titles Held:

Supervisor
Frozen, Dairy, and Meat Associate
Automotive Technician

Degrees

High School Diploma 06/2006
Associate of Science : Psychology

Supervisor Resume Example

Resume Score: 80%

Resume Overview

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