Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
And a dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in all areas. Seeking to work in an environment that will teach and set further challenges, while allowing me to contribute to the continued growth and success of the company
Skills
Strong client relations
MS Windows
Credit Card processing Exceptional
Communication skills
Computer Literate
Dual screen and operating Systems while maintaining minimum AHT
Shipment processing
Active Listening skills
Skilled problem Solver
People-oriented
Excellent Work ethic
Motivated team player
Conflict resolution skills
Client relations
Data entry
Email
Inventory
Mail
Office
MS Windows Operating Systems
Credit card payment processing
Office equipment proficiency
Call center experience
Team Leadership
Scheduling
Training and Development
Account Updates
Customer Relations
Research and due diligence
Team Building
Training and mentoring
Credit and collections
Policy and procedure modification
Work History
02/2020 to Current
SupervisorCushman & Wakefield – Charleston, SC,
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Established and updated work schedules to account for changing staff levels and expected workloads.
Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Assisted with preparing information required for quotes and addressed potential service concerns.
Resolved account issues to build rapport and relationships with clients.
Assessed and authenticated customer exchanges, voids and returns.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Managed call flow of 200-400 calls per day
Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Created customer support strategy to increase customer retention.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Coached team members to deliver hospitable, professional service while adhering to set service models.
10/2017 to 06/2018
Billing Customer Service RepresentativeSpectrum – Laramie, WY,
Built long-term customer relationships and advised customers on purchases and promotions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Learned, referenced and applied product knowledge information.
Communicated all store initiatives and promotions to customers to generate return business.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Set up and explained new membership contracts.
Routinely answered customer questions regarding merchandise and pricing.
Developed reputation as efficient service provider with high levels of accuracy.
Answered average of 100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
Billing breakdowns and invoices Took payments via cc eft and etc.
05/2010 to 09/2017
Office AssistantMeyer Tool – Benton, ME,
Filed paperwork and organized computer-based information.
Answered high volume of phone calls and email inquiries.
Reviewed weekly inventory charts and recorded facility needs.
Opened and properly distributed incoming mail.
Maintained clean reception area, including lounge and associated areas.
Directed guests and routed deliveries and courier services.
Managed office supplies, vendors, organization and upkeep.
Drafted biweekly time sheets for 10+ executives and employees.
Completed data entry, tracked resumes and maintained applicant tracking system.
Obtained signatures for financial documents and internal and external invoices.
Answered and managed incoming and outgoing calls while recording accurate messages.
03/2006 to 03/2010
Office AssistantMeyer Tool – San Antonio, TX,
Completed data entry, tracked resumes and maintained applicant tracking system.
Created detailed expense reports and requests for capital expenditures.
Assisted with event planning, including associated travel and logistical arrangements.
Maintained clean reception area, including lounge and associated areas.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Managed office supplies, vendors, organization and upkeep.
Ordered and distributed office supplies while adhering to fixed office budget.
Helped distribute employee notices and mail around office.
Ordered all office supplies including ink cartridges, toner, and paper.
Directed guests and routed deliveries and courier services.
Opened and properly distributed incoming mail.
Answered and managed incoming and outgoing calls while recording accurate messages.
Drafted biweekly time sheets for 10 executives and employees.
Education
Expected in 2009
High School Diploma: Winfree Academy - North Richland Hills, Texas GPA:
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