Supervisor Resume Example
Agile and adaptable team leader with stellar customer service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Enthusiastic Night Assistant with 2 years of experience supervising staff in high volume, challenging settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Results-driven Night Assistant with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Astute Night Assistant with commitment to customer service and assistance. Reliable, attentive professional with customer service and subordinate management talents.
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Dover Corporation - Denver , CO
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Oversaw and optimized work of 3-5 crewmembers performing high-quality customer service and food work.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Provided supportive link between external customers and internal operations.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
Best Buy - Lansing , MI
- Assisted various departments with change by communicating new improvement plans and expectations.
- Sorted product and provided expertise on non-conforming product requirements.
- Performed Overnight reflow stores as per new floorplans created by corporate
QuikTrip Inc. - City , STATE
- Recruited, managed and motivated 2-5-member retail team to give every guest positive and memorable experiences.
- Initiated task schedule to Clerks based upon individual strengths and familiarity with DAW tasks.
- Researched issues to obtain appropriate answers to customer inquiries.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assisted customers by answering questions and fulfilling requests.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained newly hired Clerks in upselling techniques, Upkeeps and DAW Tasks, bolstering job expertise within allotted shifts.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated customers on promotions to enhance sales.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Assisted customers with locating and choosing merchandise in any store department.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Answered questions about store policies and concerns to support positive customer experiences.
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Resume Overview
School Attended
- McKinley CLA
Job Titles Held:
- Supervisor
- Project Team Specialist
- Night Assistant
Degrees
- McKinley CLA - City | High School Diploma
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