Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

To obtain a position within your Caterpillar dealership

Skills
  • Communication
  • Working collaboratively
  • Maintenance & Repair
  • Flexible
Experience
Supervisor, 07/2017 to Current
Downer Edi LimitedTrafalgar, IN,

Power Systems Field Service Technician/Oil &Gas Field Technician (Sept 2020-present):

  • Prepares and submits accurate and complete service reports daily
  • Prepares and completes all related inspection forms for repairs, maintenance, warranty, and startup documents for new equipment
  • Prepares and completes all related PM inspection forms and generator packages-startup documents
  • Accurately completes and submits time cards, vacation requests, and Purchasing Card receipts to Service Coordinators in a timely manner
  • Charges time to appropriate work order and segment and turns in parts credits, core credits, fluid samples, and receives signed documents for warranty parts and core returns from proper warehouse personnel
  • Uses Caterpillar’s Service Information System (SIS), Technical Marketing Information (TMI), Dealer Business Systems (DBS), Microsoft Outlook (email), laptop, com adapters, and tooling properly
  • Keeps and maintains all information in an orderly fashion while on a job, and utilizes current processes and forms to retain and track information
  • Communicates effectively with customers, manager, Service Coordinators, and Field Service Technicians verbally and in writing to ensure all repairs are completed correctly and in a timely manner
  • Correctly informs service clerk, service coordinator, or management of changes in scope of work and charges to work in appropriate work order segments and advises coordinator when leaving job site if other work is required
  • Promotes additional corrective repair and service to the customers as needed
  • Diagnoses and troubleshoot diesel and gas engines, generators, air compressors, and related equipment
  • Perform corrective repairs and scheduled maintenance on customer’s equipment
  • Analyzes customer repair and maintenance requirements on engine and generator or ATS
  • Performs work accurately within close proximity of estimated amount, Customer Service Agreement (CSA), or others with no rework
  • Keeps up to date with developments in tooling, technologies, and new equipment
  • Working knowledge of generator control panels, automatic transfer switches, synchronize and parallel operation, REDCO gauge-EMCP4, ASCO-MX150, and ISO
  • Generator and voltage regulators, brushless SR4-LC, tray-CDVR
  • In-depth knowledge of Cat gas engines, legacy stoichiometric through National Service Performance Standard (NSPS) to include air/fuel ratio control to meet local regulatory requirements, G3300-G3600
  • Understands and properly repairs Caterpillar electronic engine control systems
  • Familiarity with Cat diesel engines to include legacy mechanical through Tier 4 electronic engines to include exhaust after treatment and Perkins through C175
  • Highly proficient using SIS, TMI, Power Net, GERP
  • Uses safe working practices and follows all company safety requirements
  • Maintains a clean and organized work area
  • Performs routine maintenance on Caterpillar and other OEM’s equipment both diesel and gas engines
  • Makes recommendations for repairs both warrantable and non-warrantable
  • Makes parts replacement decisions based on reusability guidelines
  • Understands Caterpillar electronic engine control systems and properly troubleshoot and repair these systems
  • Proper use of Caterpillar Electronic Technician (ET) and Service Information System (SIS) to request correct parts, diagnose, and repair equipment with minimal supervision
  • Performs work in a safe and professional manner, keeps truck, tooling, customer site, and work area clean when departing
  • Actively participates in the Wagner safety culture to include completing job safety assessments, near miss reporting, and all safety trainings
  • Completes appropriate Caterpillar online training for appropriate area of responsibility
  • Willingness to learn new technologies and procedures
  • Other duties as assigned by manager

Service Manager (Sept 2019-Sept 2020)

  • Consults with Branch Parts & Service Manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
  • Hires, trains and directs a working staff sufficient to efficiently perform the highest amount of service work and to meet the service programs as required by the company service department, making recommendations for status and/or salary adjustments through performance evaluations
  • Maintains and advises the Branch Parts & Service Manager department employee’s status quo via employee evaluations
  • Cooperates with service training manager; schedules shop servicemen for respective training classes and factory schools
  • Supervises the operations of the branch service department in coordination with the Branch Parts & Service Manager
  • Handles all incoming calls pertaining to service shop and information concerning customer inquiries regarding service work
  • Communicates with customers by phone, personal field contact, or in store, with efforts to sell service
  • Provides adequate reports as needed by the Branch Parts & Service Manager
  • Initiates and closes all shop work orders as necessary and maintains any needed paperwork to work orders
  • Works closely with Branch Parts & Service Manager in policy matters as pertains to the branch service operations
  • Schedules service personnel for weekend, holiday and emergency service work
  • Plans, formally and informally, long and short range, on equipment and facilities requirements; makes recommendations to the Branch Parts & Service Manager
  • Consults with Branch Parts & Service Manager in reaching an agreement on annual service department budget requirements
  • Maintains positive control on all house accounts and service accounts
  • Conducts audits and follows correct procedures for expense accounts
  • Audits and follows correct procedures in the procurement of service operation tools, supplies and tools
  • Establishes and maintains close relationship with field and office personnel of Caterpillar in service related programs and problems
  • Handles and executes warranties in the best interest of the company and works with the warranty specialist regarding special warranty situations
  • Assists in factory field programs as required
  • Maintains and executes good housekeeping and safety for the best possible image of the company
  • Provides and maintains safety equipment as needed

Diesel Technician (Aug 2017- Sept 2019)

  • Prepares accurate and complete service reports and turns them in on time
  • Prepares inspection and appraisal reports
  • Correctly charges work to appropriate workorder segments
  • Cleans, repairs, reconditions, and maintains equipment and component
  • Prepares, inspects, and operates machines prior to delivery
  • Removes, disassembles, assembles, and installs components and parts
  • Determines reusability of parts in accordance with published Caterpillar reusability guidelines
  • Orders replacement parts ensuring that parts orders are correct and complete at the time of order
  • Services and maintains equipment sold and/or owned by the company
  • Tests measures, and adjusts engine and machine systems and components
  • Diagnoses and troubleshoots machine and engine malfunctions and failures
  • Analyzes customer repair and maintenance requirements
  • Keeps up to date with developments in tooling, technologies and systems
  • Uses safe working practices and follows all company safety requirements
  • Maintains a clean and organized work area
  • Performs maintenance activities on new and rebuilt/repaired equipment
  • Makes recommendations as to repairs meeting warranty criteria
  • Makes parts replacement decisions assuring optimum economic reusability
  • Provides direction, training, mentoring and guidance to assigned service technicians
Shop Foreman, Level 5 Technician, Mobile Diesel Te, 11/2014 to 07/2017
Bangor Savings BankColebrook, NH,

Foreman:

  • Recruit, hire, and motivate qualified mechanics.
  • Assist mechanics in developing their skills with support of the department manager.
  • Schedule repair work and assign mechanics(s) to segments that match their skill level to ensure quality.
  • Ensure that all repairs are assigned to mechanics in an equal and fair manner.
  • Provide technical support for mechanics when necessary.
  • Check progress (W-I-P) of each repair order throughout the day. Maintain high-quality repairs and minimizes comebacks.
  • Conduct periodic spot checks of completed jobs for thoroughness and quality.
  • Monitor mechanics' daily productivity reports and corresponding payroll records.

Level 5 Technician:

  • Provide technical service to vehicles and equipment.
  • Perform general and detailed repair of all trucks, engines and components.
  • Overhaul gas or diesel engines. Install injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, change or recharge batteries, and replace transmissions and other parts.
  • Read job order, observe and listen to vehicle in operation to determine malfunction and plan work procedures.
  • Examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments as needed.
  • Lubricate moving parts and drive repaired vehicle to verify conformance to specifications.
  • Tag all warranty parts and returns to warranty clerk.
  • Attend training classes and keep abreast of factory technical bulletins.
  • Develop and maintain positive relationships with customers to increase overall customer satisfaction.

Mobile Diesel Technician Level 5:

  • Maintain all aspects of equipment according to company standards.
  • Handle basic maintenance of the truck including filling tank with fuel, checking oil, keeping it clean, and making sure required inspections are performed and documented as assigned.
  • Manage inventory control on the service truck and for keeping the vehicle properly stocked.
  • Report to the Service Manager and will be assigned duties on a daily basis. Maintain availability for after-hours service calls and be available for an open work schedule.
  • Maintain and inventory the supplied tools for the work required in maintaining diesel engine trucks and associated equipment.
  • Read job order and observes and listens to vehicle in operation to determine malfunction and to plan work procedures.
  • Utilize various diagnostic equipment to determine malfunction and utilize available technical information to determine and perform correct repair procedure.
  • Diagnosis, removal and replacement of injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, changes or recharges batteries, and replaces transmissions and other parts.
  • Perform all necessary diagnostic and documentation functions on the company computer system.
  • Examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments.
  • Lubricate moving parts and drives repaired vehicle to verify conformance to specifications.
  • Perform preventative maintenance work as requested. Document and submit necessary paperwork or enter into mobile service program as work performed in an accurate and timely manner.
  • Respond to customer inquiries regarding the work.
  • Foster positive customer relations.
  • Advise customer and/or service writer of any repairs or services which should be performed within the next 3 months.
  • Participate in training and utilize that training during work.
Branch Manager, 03/2003 to 12/2017
Wagner Equipment CoCity, STATE,

Parts and Service Manager, Interim, Tyrone Site:

  • Oversees all the administrative needs and maintains the paper flow, including all invoicing, customer feedback, and calling for P.O. numbers.
  • Ensures all warranty invoicing, to internal and external customers, is completed.
  • Supplies all documents and reports needed to the Regional Manager.
  • Develops and manages yearly budget for the Field Service operation
  • Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free.
  • Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations.
  • Consults with the Regional Manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
  • Collaborates with the WTI Service Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills.
  • Provides any safety equipment and training to all field service technicians as needed.
  • Works with customers to resolve concerns about service work.
  • Provides easy to read and accurate quotes to internal and external customers and PSR'S in order to sell hours in the field service department.
  • Recommends the most cost effective repair procedure and guideline to all customers and PSR's.
  • Applies working knowledge of Caterpillar systems to include basic mechanical and electrical, and hydraulic systems.
  • Plans any long-term and short-term truck equipment and tooling purchases and makes recommendations to the Regional manager.
  • Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding any special warranty situations.
  • Makes long and short range plans on equipment and facilities requirements and makes recommendations to the Regional Manager.
  • Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees.
  • Hires, trains, and directs the work of all field service personnel to efficiently perform at the highest level possible.
  • Conducts performance reviews for all Field Service technicians and administrative employees.
  • Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines

Service Writer

  • Initiates and closes all shop work orders as necessary.
  • Maintains any needed paperwork pertaining to work orders.
  • Creates service estimate for customers prior to beginning work.
  • Obtains permission from the customer for the original work requested.
  • Reviews all customer jobs with shop manager or designee to ensure that work, as requested, was completed.
  • Reviews all work orders daily to assure that status is current.
  • Maintains current library of publications.
  • Reviews service Work-In-Progress for work orders closed in shop and open in service accounting.
  • Reviews and approves daily hours on each work order.
  • Checks all requisitions for proper coding.
  • Figures dollar amounts on firm rates
  • Maintains file on PO's and canceled PO's.
  • Reviews all possible warranty jobs to determine if warranty applies.
  • Assures all parts exchange core reports are filled out and turned in promptly.
  • Schedules and maintains records on safety training, vehicle inspections.
  • Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas.
  • Trouble shoots technical problems with technicians and customers.
  • Assigns work orders and schedules workload of technicians.
  • Directs Service Clerk in clerical functions where applicable.
  • Provides input into the annual Performance Reviews

Power Systems Technician

  • Maintains truck and crane inspection logs daily.
  • Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code.
  • Transmits photos, timecards, service reports, and other information through e-mail.
  • Maintains good customer records on jobs that have been assigned.
  • Maintains credit card receipts for accounting purposes.
  • Works with the Service Department, Product Support Representatives, and Sales Department to meet all customer's needs.
  • Communicates with customers on the diagnosis and status of repairs, parts, and other concerns.
  • Teaches and coaches other technicians in the field. Promotes Wagner Equipment Co. to customers.
  • Accurately troubleshoots and repairs CAT equipment the first time.
  • Reads, understands, and applies electrical and hydraulic schematics to repair work.
  • Safely rigs or hooks components for lifting.
  • Removes, repairs, and installs major components in varying configurations of equipment.
  • Maintains tooling in good working order as per MSHA and OSHA regulations.
  • Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher.
  • Maintains service vehicle in safe and good repair

Power Systems Technician/Truck Shop

  • Provide technical service to vehicles and equipment.
  • Perform general and detailed repair of all trucks, engines and components.
  • Overhaul gas or diesel engines. Install injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, change or recharge batteries, and replace transmissions and other parts.
  • Read job order, observe and listen to vehicle in operation to determine malfunction and plan work procedures.
  • Examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments as needed.
  • Lubricate moving parts and drive repaired vehicle to verify conformance to specifications.
  • Tag all warranty parts and returns to warranty clerk.
  • Attend training classes and keep abreast of factory technical bulletins.
  • Develop and maintain positive relationships with customers to increase overall customer satisfaction.
Education and Training
High School Diploma: , Expected in 07/1988
Eastwood High School - El Paso, TX,
GPA:
Additional Information
  • SAP
  • Microsoft Word
  • Insite “Cummins”
  • Electronic Technician (ET) “CAT”
  • Electronic Service Analyst (ESA) for Paccar
  • Meritor-Wabbco for ABS
  • Bendix for ABS systems
  • Eton-Service Ranger

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Resume Overview

School Attended

  • Eastwood High School

Job Titles Held:

  • Supervisor
  • Shop Foreman, Level 5 Technician, Mobile Diesel Te
  • Branch Manager

Degrees

  • High School Diploma

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