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Supervisor Resume Example

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SUPERVISOR
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Project planning and development
  • Lean manufacturing and design
  • Business process re-engineering
  • Multi-Site Operations
  • Credit card processing
  • Inbound and Outbound Calling
  • Good listening skills
  • Retail store support
  • Staff education and training
  • CRM
  • Flexible & Adaptable
  • MS- Excel
  • Accounts payable specialist
  • MS Office
Work History
Supervisor | 08/2018 to 10/2020
Himalayan Mart - Irving, TX
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Modified and directed project plans to meet organizational needs.
  • Drove team success through shared vision and recognition of quality performance.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Documented business processes and analyzed procedures to align with changing business needs.
Manager | 06/2017 to 10/2018
Niroj Corporation - Arlington, TX
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
  • Drove team success through shared vision and recognition of quality performance.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Trained and managed associates in customer service and sales techniques.
Account Receivables Specialist | 04/2013 to 07/2015
Prabhu Bank Limited - Kathmandu, Nepal
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Maintained and processed invoices, deposits and money logs.
  • Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
  • Organized and carried out efficient month-end, quarterly and year-end processes.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Investigated cases of insurance and credit card fraud.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
Education
Cameron University - Lawton, OK | MBAGeneral Studies, 05/2017
  • Coursework in Accounting for Management, Managerial Finance and Applied Business Strategy.
  • Graduated with 3.33 GPA
Amberton University - Garland, TX | Master of ScienceHuman Relation And Business, 02/2020
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Resume Overview

Companies Worked For:

  • Himalayan Mart
  • Niroj Corporation
  • Prabhu Bank Limited

School Attended

  • Cameron University
  • Amberton University

Job Titles Held:

  • Supervisor
  • Manager
  • Account Receivables Specialist

Degrees

  • Cameron University - Lawton , OK | MBA
    Amberton University - Garland , TX | Master of Science

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