LiveCareer-Resume

supervisor resume example with 1+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seeking a full-time employment that will allow to provide a high quality customer service. Having a professional and personal goals of being a great employee with compassion and helping others. Possess great communication skills. Empathetic and adept in assessing needs and being trustworthy. Strong team work ethic with great interpersonal skills. Experience in working with low supervision and under pressure.

Skills
  • Priority Management
  • Scheduling
  • Staff Management
  • Leadership
  • Business administration
  • POS experience
  • Training and mentoring
  • Business planning
  • Negotiation
  • Business Development
  • Strategic Planning
  • Budgeting
  • Team Building
  • Inventory oversight
  • Creative merchandising
  • Sales and marketing
  • Consulting
  • Training and Development
Work History
Supervisor, 11/2019 - 03/2021
General Dynamics Goose Creek, SC,
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Worked with management team to implement proper division of responsibilities.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Collaborated with Events Manager and Club member Manager departments to establish project guidelines and create unique products to drive profitability.
Wine Educator, 07/2020 - 11/2020
Mlk Community Hospital Compton, CA,
  • Set up wine tastings to bring in business and promote special offerings.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
  • Coordinated wine selection and restocking for cellar with over 200 bottles.
  • Represented establishment professionally with all guests and earned consistent repeat and referral business.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Implemented new promotional strategies, dramatically increasing business over Social Media and at the Tasting Room.
  • Oversaw successful bar service and operations to handle as many as 120 guests per day.
  • Promoted special wine menu for holidays including Thanksgiving and Christmas to complement chef's dinner specialties with Wine Club Manager and Events Manager.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Folded and arranged merchandising and wine bottles in attractive displays to drive sales.
  • Increased business sales utilizing wine characteristics and food pairing knowledge.
  • Completed sales and inventory, reservations, club members pick ups using POS system.
Appointment Center Representative, 11/2019 - 07/2020
Andretti Winery City, STATE,
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Documented all calls and inquiries in computer system.
  • Acted as first point of contact and set appointments for prospective clients.
  • Set appointments with customers based on individual convenience.
  • Scheduled and confirmed appointments and meetings for the Events Manager.
  • Answered phone calls and answered questions from potential customers.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Answered approximately 50 calls per day regarding appointment requests, concerns and inquiries.
  • Addressed client inquiries and updated database information.
  • Established and maintained client rapport by utilizing quality customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Set appointments with salespeople and potential customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Entered daily data in computer systems and documented office activities.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected payments over the phone and sent invoices to the clients.
  • Provided accurate information and answered any questions regarding services or products.
Education
Bachelor of Science: International Business, Expected in 12/2011
-
Feevale University - Novo Hamburgo, RS, Brazil,
GPA:
Status -
Certifications
  • Certified Food Handler, ServSafe California, 2018 - 2021
,
Additional Information

Grew up speaking German and Italian, later in the school; Portuguese.

Past 10 years, learned English and Spanish. Currently learning French.

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Resume Overview

School Attended

  • Feevale University

Job Titles Held:

  • Supervisor
  • Wine Educator
  • Appointment Center Representative

Degrees

  • Bachelor of Science

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