supervisor resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Personable and dedicated Customer Service Representative with extensive experience in the Health Care industry. Motivated with background supporting patient medical needs and maintaining customer satisfaction. Articulate, enthusiastic and results-oriented. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.

  • Experienced with majority of the healthcare software
  • Microsoft Office
  • Medical Records Review
  • EMR
  • Medical Billing
  • Insurance Verification
  • ICD-10
  • CPT Coding
  • Medical Terminology
Supervisor, 04/2021 to Current
General Dynamics Ordnance And Tactical SystemsSaco, ME,
  • Assist management in maintaining or improving cleanliness quality through inspections, training and employee accountability, including employee counseling or disciplining.
  • Established employee and/or customer relationships, improve employee morale, and help develop subordinates on a continuous basis.
Lead Patient Access Representative, 11/2015 to 03/2021
Amita HealthSouth Hadley, MA,
  • Assist the Supervisor of patient access in the overall administration of the department of Patient Access with particular emphasis on Patient Access/Scheduling and Admissions operations, identifying gaps in all services provided by the hospital, and evaluating processes and procedures to make recommendations on improving for the staff and patients.
  • Trained oncoming employees and did ongoing mentoring.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Medical/Claims Customer Service Representative, 02/2013 to 11/2015
Sunrise Senior LivingArlington, MA,
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified policy holder data, including age, contact number and physical address.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling.
  • Recommended, selected and helped locate providers based on customer needs and geographic location.
CNA - Certified Nursing Assistant, 01/2012 to 02/2013
  • Assisted residents with daily routines: feeding, bathing, dressing, grooming, walking, exercising and ROM exercises.
  • Assisted 20 elderly and disabled residents daily.
  • Provided for residents' physical and emotional needs.
  • Performed post-mortem care, if needed.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
Education and Training
High school diploma: Cosmetology, Expected in 01/2012 to Columbia Greene Community College - Hudson, NY
High School Diploma: , Expected in 01/2011 to Catskill Senior High School - Catskill, NY

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Resume Overview

School Attended

  • Columbia Greene Community College
  • Catskill Senior High School

Job Titles Held:

  • Supervisor
  • Lead Patient Access Representative
  • Medical/Claims Customer Service Representative
  • CNA - Certified Nursing Assistant


  • High school diploma
  • High School Diploma

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