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supervisor resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Sales Associate skilled in delivering positive customer service. Knowledgeable of product selection of paints, stains, primers and related painting tools. Maintained positive attitude when working with customers and went beyond to assist in selecting appropriate paint products. Demonstrable experience empowering paint associates to always make it right for every customer. Strong communicator when interacting with consumers and employees. Good analytic and decision-making skills.

Accomplishments
  • Achieved Regional Vice President Recognition Award through effectively providing excellent customer service.
Skills
  • Inventory Management
  • Product Knowledge
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills
  • Customer Service
  • Attention to Detail
  • Building Customer Relationships and Loyalty
  • Time Management
  • Honest and Ethical
  • Creative Thinking
  • Detail-Oriented
  • Ability to Lift 40 pounds
Work History
06/2021 to Current Supervisor Hartung Glass | Renton, WA,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Set overall vision and provided team leadership.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Oversaw and optimized work of craftsmen performing high-quality, precision work.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
03/2018 to 06/2021 Paint Associate Ace Hardware | Escalon, CA,
  • Offered color matching expertise and paint product selection advice to assist customers with paint choice.
  • Located merchandise in store for consumers and demonstrated usage of tools and prep items.
  • Performed tinting, mixing and color matching of paint.
  • Identified and accurately explained Behr product information and product application.
  • Actively engaged customers to gather information on current and future paint projects.
  • Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
  • Trained and mentored new associates by modeling customer service methods, product knowledge, and check out techniques.
  • Informed associates of promotions for marketing efforts to increase sales.
  • Informed customers of in-store promotions and events for paint department.
  • Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
03/2017 to 03/2018 Cashier Bi-Mart Corporation | Aberdeen, WA,
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained cash drawer of $500 or more per shift.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Signed Customers up with Home Depot credit cards and other loyalty memberships.
09/2016 to 03/2017 Hostess/Runner Pegah’s Family Restaurant | City, STATE,
  • Cleared tables immediately after guests left in preparation for next party.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Checked and restocked server areas and organized and got change for front counter.
  • Used cash registers and credit card machines to cash out customers.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Answered customer questions about hours, seating and menu information.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Education
Expected in 05/2018 to to High School Diploma | De Soto High School, De Soto, KS GPA:
Expected in to to Associate of Arts | Interior Design Johnson County Community College, Overland Park, KS GPA:
Additional Information
  • Achievements , Homer Badges at The Home Depot (16) Regional Vice President's recognition Award at The Home Depot (1)
Languages
Portuguese:
Native or Bilingual
Negotiated:
English:
Native or Bilingual
Negotiated:
Spanish:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • De Soto High School
  • Johnson County Community College

Job Titles Held:

  • Supervisor
  • Paint Associate
  • Cashier
  • Hostess/Runner

Degrees

  • High School Diploma
  • Associate of Arts

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