SEARCH

Supervisor Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SUPERVISOR
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.Self-motivated and dependable capable of achieving high performance with minimal supervision. Offering 6 years of experience working in hotel/restaurant industry

Experience
Company Name - SupervisorCity, State04/2018 - 08/2019
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
  • Executed new training initiative to improve skills and develop leaders from within.
Company Name - ReceptionistCity, State07/2020 - Current
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Scheduled and confirmed appointments.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Rendered information to callers and drafted office emails.
  • Processed payments and updated accounts to reflect balance changes.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
Company Name - Campus RepresentativeCity, State01/2018 - 04/2020
  • Provided University offices with tour logistics, bookings and monetary support to achieve metric goals.
  • Attended events hosted by other organizations on campus to cultivate relationships with other members active in community and engage students involved in related organizations.
  • Managed organization social media accounts, photographing and posting on campus events on Facebook, Twitter and Instagram to promote student involvement and organization visibility.
  • Fostered relationships with heads of student organizations and other influential members of student body to solicit support and draw attention to organization through high-profile members.
  • Distributed posters, flyers and other written materials in high-traffic areas on campus, verbally engaging passersby to garner interest in organization.
  • Networked with professors and administrators on campus to develop pathways to reach students through support from campus faculty and staff.
  • Studied campus demographic information to identify key components of student body likely to contribute to supporting organization presence on campus financially and through volunteering.
Company Name - WaitressCity, State04/2014 - 08/2019
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Designed custom private function and banquet packages to accommodate groups of up to 220, including business dinners, sales presentations, club meetings, weddings and charity events.
Company Name - BartenderCity, State06/2018 - 08/2019
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Maintained tight financial controls with highly accurate daily registers.
  • Managed up to 150 customers per shift while simultaneously assisting 5 restaurant servers.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
Activities and Honors

• Alumni, Delta Zeta sorority- Alpha Upsilon chapter (2016-present)

• Head of Standards board, Delta Zeta sorority- Alpha Upsilon chapter (2017-2018)
• Vice President of Philanthropy, Delta Zeta sorority- Alpha Upsilon chapter (2016-2017)

• Philanthropy Committee, Delta Zeta sorority- Alpha Upsilon chapter (2019-present)

• Vice President of Finances, BlackBearThon executive board (2019-2020)

• Deans list (2016)

• Judicial board member, Panhellenic community (2016-2018)

Scholarships
  • University of Maine Flagship Scholarship (2016-2020)
  • Our Lady of Victory Scholarship (2016)
  • Knights of Columbus Scholarship (2016-2020)
Education and Training
Bachelor of Arts: Political Science And Legal Studies University of MaineCity05/2020
  • Course-work in:
    SOC 214: Crime and Criminal Justice
    POS 282: Introduction to American Law
    LOS 312: Human Recourse Management
    SOC 314: Law and Society
    POS 384: American Civil Liberties
    POS 499: Polarization and Tribalism in American Politics
Master of Science: Law And Policy Nova Southeastern UniversityCity, StateExpected in 05/2022
Skills
  • Compliance standards
  • Detail-oriented
  • Strong communication skills
  • Excellent multi-tasker
  • Outstanding customer service
  • Effective team player
  • Organizational strengths
  • Data analysis and reporting
  • Issue and conflict resolution
  • Dependable and reliable
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • University of Maine
  • Nova Southeastern University

Job Titles Held:

  • Supervisor
  • Receptionist
  • Campus Representative
  • Waitress
  • Bartender

Degrees

  • Bachelor of Arts : Political Science And Legal Studies
    Master of Science : Law And Policy

Similar Resumes

View All
Supervisor-resume-sample

Supervisor

Atlanta, Georgia