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Supervisor Resume Example
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenges with a successful team. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.Self-motivated and dependable capable of achieving high performance with minimal supervision. Offering 6 years of experience working in hotel/restaurant industry
- Resolved guest issues quickly to maintain loyal customer base and positive reputation in community.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Handled complaints, settled disputes and resolved customer conflicts.
- Coached and developed team members to support employee growth and development.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Scheduled and confirmed appointments.
- Rendered information to callers and drafted office emails.
- Processed payments and updated accounts to reflect balance changes.
- Prepared, compiled and filed documents as well as reports presented to various parties.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Inspected incoming supplies to verify conformance with materials specifications and quality standards.
- Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
- Executed new training initiative to improve skills and develop leaders from within.
- Provided University offices with tour logistics, bookings and monetary support to achieve metric goals.
- Attended events hosted by other organizations on campus to cultivate relationships with other members active in community and engage students involved in related organizations.
- Managed organization social media accounts, photographing and posting on campus events on Facebook, Twitter and Instagram to promote student involvement and organization visibility.
- Fostered relationships with heads of student organizations and other influential members of student body to solicit support and draw attention to organization through high-profile members.
- Distributed posters, flyers and other written materials in high-traffic areas on campus, verbally engaging passersby to garner interest in organization.
- Networked with professors and administrators on campus to develop pathways to reach students through support from campus faculty and staff.
- Studied campus demographic information to identify key components of student body likely to contribute to supporting organization presence on campus financially and through volunteering.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Designed custom private function and banquet packages to accommodate groups of up to 220, including business dinners, sales presentations, club meetings, weddings and charity events.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Maintained tight financial controls with highly accurate daily registers.
- Managed up to 150 customers per shift while simultaneously assisting 5 restaurant servers.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Checked identification of customers to verify age requirements needed for purchase of alcohol.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
• Alumni, Delta Zeta sorority- Alpha Upsilon chapter (2016-present)
• Head of Standards board, Delta Zeta sorority- Alpha Upsilon chapter (2017-2018)
• Vice President of Philanthropy, Delta Zeta sorority- Alpha Upsilon chapter (2016-2017)
• Philanthropy Committee, Delta Zeta sorority- Alpha Upsilon chapter (2019-present)
• Vice President of Finances, BlackBearThon executive board (2019-2020)
• Deans list (2016)
• Judicial board member, Panhellenic community (2016-2018)
- University of Maine Flagship Scholarship (2016-2020)
- Our Lady of Victory Scholarship (2016)
- Knights of Columbus Scholarship (2016-2020)
Course-Work in:
• Regulating Workplace Safety
• Law of Risk Management
• Laws Regulating Wages and Hours
• Information Security
• Dispute Resolution
• Tech and Privacy
• Federal Privacy Law
Course work in:
• Crime and Criminal Justice
• Introduction to American Law
• Human Recourse Management
• Law and Society
• American Civil Liberties
- Compliance standards
- Detail-oriented
- Strong communication skills
- Excellent multi-tasker
- Outstanding customer service
- Effective team player
- Organizational strengths
- Data analysis and reporting
- Issue and conflict resolution
- Dependable and reliable
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Resume Overview
School Attended
- Nova Southeastern University
- University of Maine
Job Titles Held:
- Front of House Supervisor
- Receptionist
- Supervisor
- Campus Representative
- Waitress
- Bartender
Degrees
- Master of Science : Law And Policy
Bachelor of Arts : Political Science And Legal Studies
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