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Supervisor Resume Example

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JK
SUPERVISOR
Summary

Motivated, experienced individual looking to secure a full-time position in the restoration and emergency services industry where my skills and experience can be utilized. I currently work within all program levels, from the intake of the case, working the emergency to finishing the paperwork working alongside both the client and the insurance carrier. One of my greatest attributes is my ability to work at all levels of an organization, from mentoring a technician to preparing and presenting proposals and assessments with the executive teams.

Seasoned [Job Title] familiar with [Industry] operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.

High-energy [Job Title] bringing leadership skills and [Industry] knowledge developed over [Number]-year career. Proficient in conducting inspections, monitoring machinery and promoting efficient production. Clear communicator with decisive and well-organized nature.

Motivational Supervisor with [Number] years of experience monitoring, coordinating and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training and discipline.

Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity.

Service-centric Supervisor dedicated to continuous provision of top quality products and support to diverse clients. Cross-functional leader successful cooperating with multi-disciplinary teams and senior level management. Skilled in managing assigned workforce towards achievement of organizational goals.

Driven [JobTitle] bringing [Number] years of overall experience directing high-producing teams while developing employee loyalty. Organized professional experienced in streamlining production processes. Areas of expertise include troubleshooting, preventive maintenance and waste elimination.

Dedicated Supervisor with excellent issue and conflict resolution skills, offering [Number] years of experience leading talented teams. Knowledgeable in inventory control and process improvement. Builds collaborative partnerships within departmental lines to achieve departmental and team results.

Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.

Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives.

Proactive [Job Title] with experience over [Number] of years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.

Motivated [Job Title] focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.

Accomplished Supervisor with strong background planning, organizing and controlling full life-cycle of projects. Applies human resource knowledge to effectively coach, train, assign and discipline teams. Practiced in monitoring, recommending and dynamic business platforms.

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Forward-thinking [Job Title] proficient in generating high-quality [Type] work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Service-driven professional with [Number]-year background in [Industry] sector. Personable and reliable desiring opportunity to use [Skill] and [Skill] in busy environment.

Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.

Diligent [Job Title] with over [Number] years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Accomplished [Job Title] recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in [Skill], [Skill] and [Skill].

Ambitious [Type] manager with solid history of success in [Industry] operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering [Number] years of related experience and pursuing new professional challenges with room for advancement at [Type] company.

Experience
Supervisor, 09/2019 - CurrentKohler - New York , NY
  • Complied with company policies, objectives and communication goals.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Enhanced group productivity [Number]% by developing and implementing new strategies.
  • Coached and mentored [Number] staff members through constructive feedback to develop long-term career goals.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Provided ongoing training to address staff needs.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Developed position rotation to support continuous improvement and operator development.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Conducted evaluations and reviews for [Number] employees.
  • Created training manual for all employees to use as reference guide.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Established and enforced clear goals to keep employees working collaboratively.
Projuct Manager Service Master Restoration, 06/2015 - 09/2019Dairy Farmers Of America - Albuquerque , NM
  • Oversee all aspects between employees, management and clients to ensure that services rendered were completed timely and appropriately.
  • Work directly with insurance companies to ensure services are covered under claimant policies.
  • Specializing in mold test preparation and removal.
  • Unique ability to create cohesive relationships.
  • Participates in fleet management program; Orange County, Los Angeles and Ventura counties.
  • Analyze and oversee new product creation and implementation.
  • Hired, trained and developed service department staff to drive performance.
  • Defined department objectives and monitored performance to facilitate operations.
  • Researched and provided timely resolution to service discrepancies.
  • Collaborated with customers to offer solutions to service needs.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Monitored employee performance through effective analysis of key metrics.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Motivated, led and supported employees to maintain low turnover.
  • Managed service department budget and investigated and resolved discrepancies.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Created employee work schedules to keep shifts properly staffed.
  • Troubleshot and performed testing to keep telephone and data lines functioning properly.
  • Informed and educated department employees on changes from management.
  • Created written estimates and obtained customer consent to proceed.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Investigated accidents and injuries, preparing reports on findings.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Established and enforced clear safety policies to protect workers from injury.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Monitored employee work levels and optimized performance with strategic approaches.
Product Manager; EDI Consultant, 11/2009 - 06/2015Priority Services Group/Total Resource Packaging - City , STATE
  • Direct communication between clients and technicians ensuring work exceeded expectations.
  • Manage 2 shifts of employees consisting of over 30 direct reports.
  • Set up processes showing client how to receive goods, put them away, and pull orders to increase profitability and efficiency.
  • Implemented Customer Service Standards.
  • Created auditing tools to increase productivity with in-office personnel.
  • Worked closely with upper management and owners to review profit/loss trends.
  • Performed root cause analysis on transmission issues.
  • Developed and strengthened business partner and customer relationships.
  • Minimized issues by helping train customer service team members in methods for supporting EDI activities.
  • Built, maintained and troubleshot electronic data interchange customer maps.
  • Generated, analyzed and filed daily reports with [Software].
  • Monitored records and files transmissions to customers to ensure smooth and error-free deliveries.
  • Designed networks supporting [Number] users with firewalls, two-factor authentication and antivirus software.
  • Provided status updates to keep upper management informed and to reach goals.
  • Built and oversaw network infrastructure comprised of various virtual products.
  • Utilized Python to handle debugging and automation scripting tasks.
  • Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
  • Provided exemplary helpdesk service and support to assist customers.
  • Created systems for deployment by military in remote locations.
  • Studied network security logs to identify and eliminate outside and internal threats.
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
  • Planned, implemented and integrated updated system-oriented projects.
  • Led cross-functional teams in systems integration projects.
  • Analyzed requirements and implemented systems to deliver comprehensive development life cycle solutions.
  • Coordinated and enhanced existing databases and established new databases as part of initiative.
Customer Service Manager, 12/2000 - 11/2009Allen Packaging - City , STATE
  • Manage accounts with sales exceeding $5 Million/year.
  • Manage large national accounts such as Sterigenics, Louis & Company and Wal-Mart.
  • Led Cross Functional Team Leadership in creating new process and procedures.
  • Managed Customer service department of 7 employees.
  • Oversaw new computer system implementation; Stanpack.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Grew sales floor employee team while expanding service delivery.
  • Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
  • Limited customer inquiry delays by efficiently scheduling staff across [Number] shifts.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Automated contact management system to maintain efficient client organization.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Generated $[Amount] in revenue by promoting [Type] up-sell opportunities.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.
  • Scheduled appointments with [Job title]s to meet customer needs and resolve key concerns.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Mitigated regulatory risks by leading and developing sales analysis team protocol and compliance initiatives.
  • Reduced amount of employee overtime [Number]% by effectively delegating tasks.
  • Trained new employees on company policies, procedures, [Type] techniques and customer service standards.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Developed new sales scripts and strategies to expand profit opportunities.
  • Initiated development and implementation of customer service management training process.
  • Worked with [Job title] to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Education and Training
Some College (No Degree)Mt San Antonio College, City, State
06/1991High School DiplomaCharter Oak High School, City, State
Accomplishments
  • Certifications: IICRC for both WRT (Water Restoration) and ASD (American Dry Standard).
Skills
  • Computer experience: Dry Track, MSA, also includes all Windows programs: Windows 8, Microsoft Works, Microsoft Excel, Microsoft Exchange, Lotus Notes and various invoicing and freight programs such as SBT, Goldmine, Stanpack, Carton Logic, DaVinci, Freight Plus, and Oracle CRM programs.
  • Auditing
  • Computer experience
  • Ventura
  • Clients
  • Client
  • Customer Service
  • Functional
  • Goldmine
  • Insurance
  • Invoicing
  • Team Leadership
  • Logic
  • Lotus Notes
  • Microsoft Excel
  • Microsoft Exchange
  • Office
  • Windows
  • Windows 8
  • Microsoft Works
  • MSA
  • Oracle CRM
  • Personnel
  • Policies
  • Processes
  • Profit
  • Sales
  • SBT
  • Unique
  • Goal-oriented
  • Leadership
  • Processes and procedures
  • Systems and automation applications
  • Contract development and management
  • Key accounts and territory management
  • Issue and conflict resolution
  • Brand management
  • Lead generation
  • Capital improvement planning
  • Computer skills
  • Maintenance & Repair
  • Troubleshooting
  • Team building
  • Collaboration
  • Active listening
  • Reliable and trustworthy
  • Working collaboratively
  • PPE use
  • Fluent in Spanish
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Mt San Antonio College
  • Charter Oak High School

Job Titles Held:

  • Supervisor
  • Projuct Manager Service Master Restoration
  • Product Manager; EDI Consultant
  • Customer Service Manager

Degrees

  • Some College (No Degree)
    High School Diploma

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