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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Results-driven commercial professional with 10 years of sales and marketing operational experience. Recognized as a consistently high-performing business oriented manager with proven ability to project management experience and a demonstrated record of producing high-caliber, successful events across North America and Europe * Excellent problem-solver and decision-maker who is able to evaluate situations quickly and propose logical, effective solutions while providing the finest level of customer service * Effective communicating, listening, and negotiating skills, paired with the ability to build and maintain strong relationships with all levels of clientele, personnel, and management * Innovative business professional that continually looks for creative and cost-saving ways to improve current processes and procedures
Core Qualifications
Microsoft Office Suite, Lotus Notes, Adobe Photoshop, StarCite, Siebel Systems (AXIS), BIRN, SAP CRM system, Salesforce.com, Basic HTML
Experience
Supervisor, 12/2012 to 08/2013
Kone Inc. , ,
  • Responsible for assigning and managing the workload and development plans for 3 direct reports including 1 meeting coordinator and 2 meeting planners Act as project lead and strategic partner with internal clients to assist in driving to flawlessly executed meetings & events for Biogen Idec employees, including POA meetings, National Sales meetings, Product Launches, Incentive Programs and Board of Directors Meeting.
  • Collaborate as an internal partner with C-level internal clients to ensure alignment on key project and decisions Manage (both nationally and internationally) budget over $10 million Lead process management initiatives to ensure adherence and improvements to create SOPs, and implementing training on these processes Utilize strategic meeting management to drive cost-savings while upholding a high standard of overall meeting quality that exceeds client expectations.
Senior Associate I, Meetings & Conventions Manager, 06/2010 to 12/2012
Abm , ,
  • Collaborate with internal clients to plan and execute assigned meetings including sourcing, contract negotiation, hotel logistics, AV, production, travel, transportation and final reconciliation, while ensuring that all meetings adhere to Biogen Idec policies and current state and federal government regulations.
  • Manage and execute project plan (pre-meeting, onsite, and post-meeting) for the following meeting types: advisory boards, steering committees, speaker trainings, regional dinner programs, patient advocacy programs, advocacy advisory summits, patient services POAs, and SVP staff meetings.
  • Develop strategic business partnerships with clinical and commercial hemophilia teams by successfully planning and executing 5 advisory boards and 2 congresses, coming in at $240,000 under budget.
  • Utilize strategic meeting management to drive cost-savings while upholding a high standard of overall meeting quality that exceeds client expectations.
Director, 05/2009 to 06/2010
, ,
  • Key member of corporate brand revitalized team focused on brand positioning to shift from transactional discount focus to long-term relationship building increasing the lifetime value of a customer.
  • Managed in-depth consumer insight and usability study to identify new website requirements, user interface, and functionality.
  • Partnered with both consultants and internal team members to define user flow, implement new brand design, develop site, and create content.
  • Collaborated with colleagues to design, implement, and conduct local outreach events and campaigns to drive prospect conversion and increase brand awareness Measured and reported on campaign KPI performances, including acquisition, conversion, retention, ROI and promotional code usage; utilized findings to forecast and improve future marketing plans.
  • Managed the marketing resource management platform (dmEDGE); provided field-marketing support and organized access to over 3,500 customizable print collateral, digital materials and brand assets Owned all event collateral and merchandise order and print processes; negotiated best pricing with vendors to stay within budgets and approved final art proofs Worked in partnership with PR agency to promote Princeton Review events and new products, including coordinating major television and radio appearances including NBC's Today Show.
Event Manger, 07/2006 to 05/2009
NA , ,
  • Served as program manager and primary communications liaison between departments, connecting those responsible for conference content production, partner sales, logistics, travel, design, and marketing.
  • Managed budgets of up to $4,500,000 per event, identifying creative cost-savings opportunities and negotiating pricing with vendors while maintaining the quality of the attendee experience.
  • Established strong strategic relationships with vendors, hotel contacts, event sponsors, and speakers, driving partnerships that yielded cost reductions and premium facilities.
  • Led and mentored 3 event coordinators to provide effective meeting planning support; Managed onsite staff of 80 to ensure flawless execution of events* Traveled extensively, both domestically and internationally.
Education
BA: Journalism History, Expected in May 2006
to
University of Massachusetts - ,
GPA: GPA: 3.9/4.0 Summa Cum Laude
GPA: 3.9/4.0 Journalism History Summa Cum Laude
Meeting & Event Management, Contract Negotiation, Budgeting & Financial Management Bentley College: Project Management CMP Candidate Member of Meeting Professionals International (MPI): , Expected in
to
Northeastern University - ,
GPA:
Professional Affiliations
Skills
Adobe Photoshop, art, agency, Budgeting, budgets, budget, C, com, content, Contract Negotiation, conversion, CRM, client, clients, driving, Event Management, Financial Management, focus, government regulations, Basic HTML, logistics, Lotus Notes, managing, marketing plans, marketing, materials, meeting planning, meetings, access, Microsoft Office Suite, negotiating, patient advocacy, policies, positioning, PR, pricing, processes, process management, project lead, Project Management, speaker, quality, radio, relationship building, Sales, SAP, Siebel, strategic, television, transportation, user interface, website

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Resume Overview

School Attended
  • University of Massachusetts
  • Northeastern University
Job Titles Held:
  • Supervisor
  • Senior Associate I, Meetings & Conventions Manager
  • Director
  • Event Manger
Degrees
  • BA
  • Meeting & Event Management, Contract Negotiation, Budgeting & Financial Management Bentley College: Project Management CMP Candidate Member of Meeting Professionals International (MPI)

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