Supervisor resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced operations manager with over 15 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.
Accomplishments
Supervised team of 59 staff members.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Supervisor, 02/2016 to 08/2018 Labcorp – Asheboro, NC,
Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Monitored workshop work flow for 8 employees.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Conducted scheduled and impromptu evaluations to assess work performance.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Repaired janitorial equipment to keep jobs moving smoothly.
Prepared and managed work schedules, vacation and sick time.
Interviewed, hired and trained new employees for janitorial/maintenance position.
Gold Hat Inspector, 8/13/18 to 2/27/21 Ufc Gym – Costa Mesa, CA,
Evaluated items to assign grades and marked quality level, rejection status or acceptance.
Located and investigated production concerns and helped management implement corrective actions.
Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Maintained excellent attendance record, consistently arriving to work on time.
Operations Manager, 02/2010 to 09/2015 AmeriGas Propane – City, STATE,
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Oversaw and improved propane deliveries through efficient coordination of daily operations.
Managed and allocated staff and material resources to meet production goals.
Built relationships with customers and managed accounts to drive revenue and profit.
Organized preventive maintenance to reduce downtime and line shutdown or production delays.
Boosted team performance with enhanced employee evaluation processes.
Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 2-member management team with related direct reports.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Oversaw day-to-day operations, including supervising 20-person team.
Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs.
Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Truck Driver/Owner, 01/2002 to 01/2010 Central Refrigerated Service Inc. – City, STATE,
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Inspected truck for defects and safe operating condition before, during and after trips.
Transported refrigerated goods and dry goods, including hazardous materials, without incident across states.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Maximized load safety by balancing, securing and weighing products.
Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements.
Verified contents of inventory loads against shipping papers.
Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Verified hazardous material product descriptions and determined any discrepancies in paperwork.
Operated with safety and skill to avoid accidents and delays.
Education
Diploma: General, Expected in 06/1977 Saint Bernards - Eureka, CA, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.