Supervisor Resume Example
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SUPERVISOR
Professional Summary
Experienced operations manager with over 15 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.
Accomplishments
- Supervised team of 59 staff members.
Skills
Work History
Supervisor02/2016 to 08/2018Labcorp, Asheboro , NC
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Monitored workshop work flow for 8 employees.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Repaired janitorial equipment to keep jobs moving smoothly.
- Prepared and managed work schedules, vacation and sick time.
- Interviewed, hired and trained new employees for janitorial/maintenance position.
Gold Hat Inspector8/13/18 to 2/27/21Ufc Gym, Costa Mesa , CA
- Evaluated items to assign grades and marked quality level, rejection status or acceptance.
- Located and investigated production concerns and helped management implement corrective actions.
- Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Maintained excellent attendance record, consistently arriving to work on time.
Operations Manager02/2010 to 09/2015AmeriGas Propane, City , STATE
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Oversaw and improved propane deliveries through efficient coordination of daily operations.
- Managed and allocated staff and material resources to meet production goals.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Organized preventive maintenance to reduce downtime and line shutdown or production delays.
- Boosted team performance with enhanced employee evaluation processes.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 2-member management team with related direct reports.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Oversaw day-to-day operations, including supervising 20-person team.
- Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Truck Driver/Owner01/2002 to 01/2010Central Refrigerated Service Inc., City , STATE
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Transported refrigerated goods and dry goods, including hazardous materials, without incident across states.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Maximized load safety by balancing, securing and weighing products.
- Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements.
- Verified contents of inventory loads against shipping papers.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Verified hazardous material product descriptions and determined any discrepancies in paperwork.
- Operated with safety and skill to avoid accidents and delays.
Education
Saint Bernards, CityDiploma, General, 06/1977
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Resume Overview
School Attended
- Saint Bernards
Job Titles Held:
- Supervisor
- Gold Hat Inspector
- Operations Manager
- Truck Driver/Owner
Degrees
- Diploma , General 06/1977
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