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Supervisor Resume Example

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SUPERVISOR
Professional Summary

Experienced operations manager with over 15 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction.

Accomplishments
  • Supervised team of 59 staff members.
Skills
Work History
Supervisor02/2016 to 08/2018Company Name, City, State
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Monitored workshop work flow for 8 employees.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Repaired janitorial equipment to keep jobs moving smoothly.
  • Prepared and managed work schedules, vacation and sick time.
  • Interviewed, hired and trained new employees for janitorial/maintenance position.
Gold Hat Inspector8/13/18 to 2/27/21Company Name, City, State
  • Evaluated items to assign grades and marked quality level, rejection status or acceptance.
  • Located and investigated production concerns and helped management implement corrective actions.
  • Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
Operations Manager02/2010 to 09/2015Company Name, City, State
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Oversaw and improved propane deliveries through efficient coordination of daily operations.
  • Managed and allocated staff and material resources to meet production goals.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Organized preventive maintenance to reduce downtime and line shutdown or production delays.
  • Boosted team performance with enhanced employee evaluation processes.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 2-member management team with related direct reports.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Oversaw day-to-day operations, including supervising 20-person team.
  • Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
Truck Driver/Owner01/2002 to 01/2010Company Name, City, State
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Transported refrigerated goods and dry goods, including hazardous materials, without incident across states.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Maximized load safety by balancing, securing and weighing products.
  • Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements.
  • Verified contents of inventory loads against shipping papers.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Verified hazardous material product descriptions and determined any discrepancies in paperwork.
  • Operated with safety and skill to avoid accidents and delays.
Education
Saint Bernards, CityDiploma, General, 06/1977
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Resume Overview

School Attended

  • Saint Bernards

Job Titles Held:

  • Supervisor
  • Gold Hat Inspector
  • Operations Manager
  • Truck Driver/Owner

Degrees

  • Diploma , General 06/1977

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