supervisor resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

High-energy Supervisor bringing leadership skills and sales knowledge developed over 8-year career. Proficient in conducting inspections, monitoring machinery and promoting efficient production. Clear communicator with decisive and well-organized nature. Seasoned team ;eader familiar with telecom operations and best practices. Leads and motivates workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high. Proactive sales rep with experience over 8 years overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities. Versatile Supervisor with advanced personnel and inventory management experience. Creates success by learning new processes, maintaining professional environments and taking the lead in development of subordinates. Proficient in delivering comprehensive reports to facilitate site-wide improvements and continuity.

  • Customer oriented
  • Time Management
  • Active Listening skills
  • Constantly met goals
  • Computer Literate, Organized, Skilled
  • Problem solver
  • Analytical thinker,
  • Cash handling
  • Hiring
  • Problem solver
  • Quality
  • Fast Learning
  • Safety
  • Sales
  • Team player
  • Telephone
  • Goal-oriented
  • Leadership
  • Mentoring and coaching
  • Data analysis
  • Complaint resolution
  • Sales tactics
  • Personnel management
  • Brand management
  • Relationship development
  • Team building
  • Team management
12/2017 to Current
Supervisor Lacosta Wichita, KS,
  • In charge of keeping up store functions as the set franchise standards.
  • Maintained a positive work moral with my employees and kept employees up to date on all new promotions, products, and/or changes within the company’s policies.
  • Managed all employees weekly schedules and duties.
  • Kept sensitive material well secured and in charge of locking up when the owner was away.
  • Handled customers complaints always made sure customers were satisfied.
  • Trained new employees.
  • Helped team members meet their given goals.
  • Trusted with keys to the store.
  • Opened and closed the store.
  • Managed all cash handling.
  • Make sure the store is always neat and tidy.
  • Interviewed potential new hires and managed the hiring process.
  • Made employees schedule.
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Interviewed applicants, recommended individuals for hiring and Jessicaluated staff performance.
  • Coached and mentored 3 staff members through constructive feedback to develop long-term career goals.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Enhanced group productivity 28% by developing and implementing new strategies.
11/2016 to 11/2017
Sales Representative Api Group Corporation Curtis Bay, MD,
  • Accurately inputted personal and classified information from clients into software systems.
  • Managed high volume of customer requests, questions, and feedback.
  • Activated phones and assured the system and software was up to date.
  • Utilize my sales expertise when updating customers with new promotions and accessories.
  • Great team player, and motivated my team workers to meet our monthly goals.
  • Won a variety of prizes/commissions for achieving quarterly goals.
  • Cultivated strong relationship with customers while fostering positive business image.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Negotiated and closed deals with minimal oversight.
  • Drove annuity sales to over $60k by initiating effective sales techniques.
  • Networked to build client base and promote products to new and existing clients.
  • Performed customer needs assessments and suggested appropriate solutions that would solve business issues.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
11/2013 to 10/2016
Supervisor Lacosta Woodridge, IL,
  • Complied with company policies, objectives and communication goals.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Realigned workflows with changing business demands by Jessicaluating processes and employee strengths.
  • Provided ongoing training to address staff needs.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
03/2011 to 09/2013
Collections Specialist Cargomatic Oakland, CA,
  • Professionally dealt with negative customers, feedback, and improved call center functionality and service capacity by resolving customers complaints efficiently and quickly.
  • Exceeded service quality standards every review period.
  • Negotiated customers debt amounts and set up payment options that met deadlines.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently complex fast paced and challenging call center environments.
  • Managed high call volume with tact and professionalism.
  • Effectively managed a high volume of inbound and outbound customer calls, and diffused volatile customer situations calm and courteously Investigated and resolved customers' inquiries and complaints in a timely and empathetic manner.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Received payment and posted to appropriate customer accounts.
  • Processed payments over phone and set up recurring drafts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Located and monitored overdue accounts using billing system to begin collections process.
Education and Training
Expected in 2010
Century High - Santa Monica,

Obtained number one store in Southern California 3 months in a row.

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Resume Overview

School Attended

  • Century High

Job Titles Held:

  • Supervisor
  • Sales Representative
  • Supervisor
  • Collections Specialist


  • Diploma

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