Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities. Supports corporate strategy by developing team and individual goals, objectives, operational standards and expectations for safety, quality and productivity.
Skills
Processes and procedures
Goal-oriented
Brand management
Lead generation
Issue and conflict resolution
Leadership
Critical thinking
Active listening
Data management
Decision-making
Experience
01/2019 to Current
SupervisorLush – Lakeside, FL,
Complied with company policies, objectives and communication goals.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Coached and mentored 15 staff members through constructive feedback to develop long-term career goals.
Conducted employee evaluations and reviews.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Created training manual for employees to use as reference guide.
Delegated work to staff, setting priorities and goals.
Treated associates with fairness and respect, providing recognition of accomplishments.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Established and enforced clear goals to keep employees working collaboratively.
03/2013 to 12/2018
SupervisorLush – Worcester, MA,
Identified and corrected performance and personnel issues to reduce impact to business operations.
Complied with company policies, objectives and communication goals.
Provided ongoing training to address staff needs.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conducted employee evaluations and reviews.
Created training manual for employees to use as reference guide.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Cross-trained in every store role to maximize operational knowledge.
Supervised 15 Operators completing efficient daily production and production goals.
06/2000 to 02/2013
Senior OperatorInfineon Technologies – New York, NY,
Repaired workplace equipment when needed and inspected it for damage after every shift.
Observed safe work practices and conducted safety inspections to reduce workplace accidents.
Assisted peers with training new employees by educating on safety protocols and processes.
Led talented team of Operators and provided constructive feedback, which boosted overall efficiency and employee morale.
Created and maintained daily activity logs to track ongoing operational performance.
Maintained correct temperature, levels and pressures on process systems and equipment.
Calibrated each machine at beginning and end of each shift.
Compiled operational data into reports to help management spot trends and resolve problems.
Identified machinery issues and repaired parts to keep equipment up and running.
Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
Education and Training
Expected in to to
: Electronics Technology Ivy Tech Community College of Indiana - Terre Haute, IN, GPA:
Accomplishments
Created highly effective new LEAN Manufacturing initiative that significantly impacted efficiency and improved operations.
Consistently maintained high customer satisfaction ratings.
Exceeded sales goals four years in a row.
Lead several safety initiatives to achieve site safety goals.
Created new training course with high level of knowledge for newer employees.
Made Safe Employee of the month twice in 2021.
Improved process variables and streamlined production enough to run a certain area on night shift only.
Was an area owner during implementation of LEAN Manufacturing.
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