supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Walgreens Management, 18yrs 9mos Hardworking Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

  • Priority management
  • Staff Management
  • Team Building
  • Budgeting
  • Training and mentoring
  • Inventory oversight
  • Operations management
  • Sales and marketing
  • Creative merchandising
  • Analytical and Critical Thinking
Work History
SUPERVISOR, 02/2021 to Current
LegendsMadison, WI,
  • Daily operations, Development of staff, Customer resolutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Completed store opening and closing procedures and balanced tills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Regulated pricing, inventory count and supply during shift hours.
  • Enforced company policies and regulations with employees.
Store manager, 06/2019 to 07/2020
Brighton CollectiblesRancho Cucamonga, CA,
  • In charge of operational execution, financial operations, and development of all staff members.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Analyzed and interpreted store trends to facilitate planning.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant store manager, 09/2005 to 06/2019
Abc Fine WinePalm Bay, FL,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Approved regular payroll submissions for employees.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Walked through store areas every Shift to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
United States Marine, 05/1991 to 05/1997
United States Marine CorpsCity, STATE,
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Maintained health, welfare and combat readiness of personnel within platoon.
  • Managed combat readiness of vehicles and weaponry during garrison and deployment operations.
  • Implemented necessary safety practices, proper firing commands, and proper ammunition handling.
  • Conducted personal and professional counseling, routine inspections and physical fitness tests.
  • Enforced technical and tactical training standards to accomplish unit mission objectives.
  • Served as principal advisor to First Sergeant and Commander.
  • Managed team of 46 Marines, overseeing hiring, training, and professional Growth.
Associate of Science: MARKETING AND MANAGEMENT, Expected in 05/1999 to ASSOCIATES, SOUTHWEST FLORIDA COLLEGE - Fort Myers, FL,

GPA: 57, Dean’s list 7 semesters

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  • Assistant store manager
  • United States Marine


  • Associate of Science

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