Hardworking sever with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Also a seasoned medical records specialist with strong communication, organizational and time management abilities. Motivated and collaborative with exceptional analytical thinking and problem solving abilities.
Skills
Buffet setup and takedown
Dining customer service
Food inspection
High-volume dining
Menu memorization
Table Bussing
Point of Sale (POS) system operations
Check payment processing
Quality control
Dining crew workflow optimization
Positive interactions
Community advocate
Records audits
Medical auditing
Database management
Work well independently
Data entry
Medical recordkeeping
Communication
Organization
Safety Consciousness
Strong Customer service
Problem-Solving
Attention to detail
Experience
Supervisor, 09/2019 to Current Michaels Stores – Hiram, GA,
My duties/ accomplishments were to:
Operated POS terminals to input orders, split bills and calculate totals.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Prepared salads, appetizers and set up garnish stations
Greeted customers, answered questions and recommended specials, and desserts to increase profits.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Completed thorough and accurate opening duties to facilitate smooth restaurant operations.
Addressed concerns or complaints quickly to improve service.
Calculated charges, issued table checks and collected payments from customers.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Resolved customer complaints and adjusted policies to meet changing needs.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Related Skills that applied:
Strong communication skills
Customer service
Problem-solving skills
Organization
Daily specials memorization
Safety Consciousness
Attention to Detail
Sandwich Artist, 03/2019 to 07/2019 Gpm Investments – Cape Charles, VA,
My duties/ accomplishments:
Completed efficient store opening and closing procedures each day.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Organized food preparation stations and replenished supplies regularly.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Prepared all food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Verified orders and bagged items for easy transport.
Trained sandwich artists to apply attention to detail and commitment to quality.
Restocked kitchen supplies by rotating food according to dates.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Communicated with customer to provide menu offering details and assist with decision-making.
Related skills that I applied:
Customer Service
Strong communication skills
Teamwork
Organization
Safety Consciousness
Attention to Detail
Medical Records Specialist, 09/2017 to 07/2018 Genex Services – East Syracuse, NY,
My duties/ accomplishments:
Conceptualized and implemented new and more efficient filing system.
Pulled patient records and transferred information to appropriate parties.
Entered patient insurance, demographic and health information into software and confirmed records.
Observed confidentiality and safeguarded all patient-related information.
Purged outdated files.
Conceptualized and implemented new and more efficient filing system.
Set up patient charts and documented information in various company software.
Transportation of Patient charts
Verified record copies before handing each over to check for and remove unnecessary details.
Related skills that I applied
Typing
Organization
Managed [Software] use.
Communication skills
Yard Worker, 06/2016 to 09/2016 Pacific Coast Building Products, Inc. – Fresno, CA,
My duties/ accomplishments:
Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Assisted in scheduling weekly landscaping projects and tasks to meet deadlines.
Applied weed control chemicals to protect customer lawns.
Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns
Removed and properly disposed of debris to maintain worksite safety.
Cleared pathways of overgrowth, debris and snow to reduce hazards.
Related skills that I applied:
Problem-solving
Managing time
Self motivation
Communication
Safety Precautions
Education and Training
High School Diploma: , Expected in 07/2019 North Valleys High School - Reno, NV GPA:
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