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Hardworking sever with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Also a seasoned medical records specialist with strong communication, organizational and time management abilities. Motivated and collaborative with exceptional analytical thinking and problem solving abilities.
- Buffet setup and takedown
- Dining customer service
- Food inspection
- High-volume dining
- Menu memorization
- Table Bussing
- Point of Sale (POS) system operations
- Check payment processing
- Quality control
- Dining crew workflow optimization
- Positive interactions
- Community advocate
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- Records audits
- Medical auditing
- Database management
- Work well independently
- Data entry
- Medical recordkeeping
- Communication
- Organization
- Safety Consciousness
- Strong Customer service
- Problem-Solving
- Attention to detail
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Supervisor, 09/2019 to Current
Michaels Stores – Hiram, GA,
My duties/ accomplishments were to:
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Prepared salads, appetizers and set up garnish stations
- Greeted customers, answered questions and recommended specials, and desserts to increase profits.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Completed thorough and accurate opening duties to facilitate smooth restaurant operations.
- Addressed concerns or complaints quickly to improve service.
- Calculated charges, issued table checks and collected payments from customers.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Related Skills that applied:
- Strong communication skills
- Customer service
- Problem-solving skills
- Organization
- Daily specials memorization
- Safety Consciousness
- Attention to Detail
Sandwich Artist, 03/2019 to 07/2019
Gpm Investments – Cape Charles, VA,
My duties/ accomplishments:
- Completed efficient store opening and closing procedures each day.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
- Organized food preparation stations and replenished supplies regularly.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared all food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
- Verified orders and bagged items for easy transport.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Restocked kitchen supplies by rotating food according to dates.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Communicated with customer to provide menu offering details and assist with decision-making.
Related skills that I applied:
- Customer Service
- Strong communication skills
- Teamwork
- Organization
- Safety Consciousness
- Attention to Detail
Medical Records Specialist, 09/2017 to 07/2018
Genex Services – East Syracuse, NY,
My duties/ accomplishments:
- Conceptualized and implemented new and more efficient filing system.
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Observed confidentiality and safeguarded all patient-related information.
- Purged outdated files.
- Conceptualized and implemented new and more efficient filing system.
- Set up patient charts and documented information in various company software.
- Transportation of Patient charts
- Verified record copies before handing each over to check for and remove unnecessary details.
Related skills that I applied
- Typing
- Organization
- Managed [Software] use.
- Communication skills
Yard Worker, 06/2016 to 09/2016
Pacific Coast Building Products, Inc. – Fresno, CA,
My duties/ accomplishments:
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Assisted in scheduling weekly landscaping projects and tasks to meet deadlines.
- Applied weed control chemicals to protect customer lawns.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns
- Removed and properly disposed of debris to maintain worksite safety.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
Related skills that I applied:
- Problem-solving
- Managing time
- Self motivation
- Communication
- Safety Precautions
High School Diploma: , Expected in 07/2019
North Valleys High School - Reno, NV
GPA:
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