Supervisor resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Driven and compassionate healthcare professional with 24 years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Emergency Room Registration Supervisor experienced at directing administrative and personnel matters in a 24/7 care facility for all patient types. Strong problem-solver with excellent time management skills. Team player with a focus on developing high standards of practice, evaluating patient care for effectiveness and implementing necessary changes to programs and policies. Strong value for implementing the Standards of Behavior and exceeding expectations with all patients, staff, customers, vendors, and clinical team members.
Education and Training
Expected in 2013
Bachelor of Science: Organizational Management
Remington College - Heathrow, Florida
GPA: GPA: 3.8
Organizational Management Member of the National Technical Honor Society GPA: 3.8
Expected in 2006
Associate of Science: Medical Business Management Human Resources
Remington College - Lafayette, LA
GPA: GPA: 3.9
Medical Business Management GPA: 3.9 Human Resources
Skill Highlights
  • Critical thinking proficiency
  • Relationship and team building
  • Personal and professional integrity
  • Sound decision making
  • Effectively influences others
  • Clinical training
  • Strong medical ethic
  • Strong clinical judgment
  • Problem resolution ability
  • Extensive medical terminology knowledge
  • Patient/family focused
Professional Experience
Supervisor Mount Sinai Medical Center Of Miami Beach Miami Shores, FL,
  • Critical thinking proficiency Assume responsibility Sound decision making Identify patients medical criteria for admission.
  • Personal and professional integrity Ensure that all data entry and information collected is Conflict resolution accurate for processing claims.
  • Confident public speaker Excellent communication between agencies, Report all critical findings to the Department transferring facilities, offices and other entities.
  • HIPPA laws enforced Ensure that all codes are reviewed and documented correctly.
03/2013 to 06/2014
Emergency Room Registration Supervisor Medical Office (Age Management & Integrative, Regenerative, And Functional Medicine) Miami, FL,
  • Carefully selected, developed and retained qualified staff, as well as trained approximately 15 new staff annually.
  • Evaluated patient care procedural changes for effectiveness.
  • Created annual goals, objectives and budget and made recommendations to reduce costs.
  • Served as liaison between management, clinical staff and the community.
  • Directed the installation of improved work methods and procedures to achieve agency objectives.
  • Ensured the accuracy of public information and materials.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
04/1996 to 07/2012
Medical Office Manager Mel's Heart Of Gold Nursing Service City, STATE,
  • Identified patients referred met the admission criteria.
  • Accurate data entry.
  • Verification of insurance and all information submitted.
  • Accurately coded patients files for reimbursement.
  • Complete log book daily to verify all levels of patients being admitted to the organization.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.
  • Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
  • Conducted probationary and annual performance evaluations of all nursing staff.
  • Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
  • Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.
  • Completed daily rounds at patients homes to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.
  • Reviewed and approved time cards for processing by payroll department.Reviewed and approved time cards for processing by payroll department.
02/1990 to 08/1999
Certified Nursing Assistant/Medical Secretary Lafayette General Medical Center City, STATE,
  • Observed and documented patient status and reported patient complaints to the charge nurse.
  • Read and recorded temperature, pulse and respiration.
  • Prepared patient rooms prior to their arrival.
  • Collected urine and fecal samples.
  • Assisted with adequate nutrition and fluid intake.Assisted with adequate nutrition and fluid intake.
  • Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Obtained and set up suction equipment.
  • Provided personal nursing care in pre- and post-operative situations.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Tended to patients with chronic illnesses.
  • Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
  • Assisted with ADLs.
  • Provided patients and families with emotional support.

Excellent communication, Conflict resolution, Critical thinking, data entry, decision making, insurance, notes, materials, payroll, policies, public speaker, QA, Quality Assurance, and exceeded collection goals every quarter.

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Resume Overview

School Attended

  • Remington College
  • Remington College

Job Titles Held:

  • Supervisor
  • Emergency Room Registration Supervisor
  • Medical Office Manager
  • Certified Nursing Assistant/Medical Secretary


  • Bachelor of Science
  • Associate of Science

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