Supervisor resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Energetic team leader with solid record of accomplishment in sales settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

  • Cash handling expertise
  • Conflict resolution techniques
  • Team Leadership
  • Strategic Selling
  • Retail Operations
  • Customer Relations
  • Customer Service
  • Process Improvement
  • Communications
  • Team Building
  • Appointment Setting
  • Data Entry
  • Presentations
  • Adapt to diverse groups
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
Work History
07/2018 to Current Supervisor Nana Regional Corporation | Charleston, SC,
  • Lead the sales floor associates and ensuring they are engaging with customers.
  • Help create a fun and rewarding environment for sales associates and customers.
  • Open and close the store which includes reconciling the registers.
  • Motivating others to achieve their personal goals to ensure the store goals will be met.
  • Daily, weekly and monthly analysis of the store's performance metrics.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals on their opportunities.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
05/2019 to 08/2019 Cultural Experience Intern Hand & Stone | Brookfield, CT, China
  • Provided next-level support on all insurance products including P&C, life, health, commercial, & employee benefits.
  • Encouraged interactions and lead daily conversations in English.
  • Served as a go-to resource for our employees in China.
  • Conducted presentations on Western culture including insurance specific topics.
  • Supported continuous projects.
  • Brought value-added ideas to the table.
  • Created sustainable working materials on P&C insurance.
08/2016 to 07/2019 Sales Associate Lucky Brand | City, STATE,
  • Provided the best customer service by being attentive, going above and beyond, and having knowledge of the products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Team player and helped those around me when they are not meeting their goals.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
01/2005 to 09/2017 Event Attendant/ Clerical, Intern Anywhere Fun, LLC | City, STATE,
  • Supervised game attendants at special events.
  • Casino dealer/lead.
  • Monitored rules and regulations for each different game and attraction.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Restocked office supplies and retrieved files for staff.
  • Answered incoming telephone calls, took down messages and provided information.
  • Scanned and transferred paper documents into computer.
Expected in 08/2020 Bachelor of Business Administration | Finance and Risk Management St. Mary's University, San Antonio, TX, GPA:
  • Member of Gamma Iota Sigma
  • Coursework in Student Managed Portfolio, Management Information Systems and International Finance.
Expected in Corporate Finance, International Finance, Business Statistics, Risk Management, and Student Managed Portfolio | , , GPA:
Additional Information
  • COMMUNITY SERVICE & AWARDS , Southern Wildlife Rehab (2018-2019) Rotary Club Member (2011-present) Employee of the Month (June and December 2017) Rotary Paul Harris Fellow Award (2016) Silver Award, Girl Scouts (2010)

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Resume Overview

School Attended

  • St. Mary's University

Job Titles Held:

  • Supervisor
  • Cultural Experience Intern
  • Sales Associate
  • Event Attendant/ Clerical, Intern


  • Bachelor of Business Administration
  • Corporate Finance, International Finance, Business Statistics, Risk Management, and Student Managed Portfolio

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