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Supervisor Resume Example

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SUPERVISOR
Professional Summary

Energetic team leader with solid record of accomplishment in sales settings. Consistently uphold safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets.

Skills
  • Cash handling expertise
  • Conflict resolution techniques
  • Team Leadership
  • Strategic Selling
  • Retail Operations
  • Customer Relations
  • Customer Service
  • Process Improvement
  • Communications
  • Team Building
  • Appointment Setting
  • Data Entry
  • Presentations
  • Adapt to diverse groups
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
Work History
Supervisor | 07/2018 to Current
Lucky Brand - San Antonio, Texas
  • Lead the sales floor associates and ensuring they are engaging with customers.
  • Help create a fun and rewarding environment for sales associates and customers.
  • Open and close the store which includes reconciling the registers.
  • Motivating others to achieve their personal goals to ensure the store goals will be met.
  • Daily, weekly and monthly analysis of the store's performance metrics.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals on their opportunities.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
Cultural Experience Intern | 05/2019 to 08/2019
ReSource Pro - Jinan, Shandong, China
  • Provided next-level support on all insurance products including P&C, life, health, commercial, & employee benefits.
  • Encouraged interactions and lead daily conversations in English.
  • Served as a go-to resource for our employees in China.
  • Conducted presentations on Western culture including insurance specific topics.
  • Supported continuous projects.
  • Brought value-added ideas to the table.
  • Created sustainable working materials on P&C insurance.
Sales Associate | 08/2016 to 07/2019
Lucky Brand - San Antonio, TX
  • Provided the best customer service by being attentive, going above and beyond, and having knowledge of the products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Team player and helped those around me when they are not meeting their goals.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
Event Attendant/ Clerical, Intern | 01/2005 to 09/2017
Anywhere Fun, LLC - San Antonio, TX
  • Supervised game attendants at special events.
  • Casino dealer/lead.
  • Monitored rules and regulations for each different game and attraction.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Restocked office supplies and retrieved files for staff.
  • Answered incoming telephone calls, took down messages and provided information.
  • Scanned and transferred paper documents into computer.
Education
St. Mary's University - San Antonio, TX | Bachelor of Business AdministrationFinance and Risk Management, Expected in 08/2020
  • Member of Gamma Iota Sigma
  • Coursework in Student Managed Portfolio, Management Information Systems and International Finance.
Corporate Finance, International Finance, Business Statistics, Risk Management, and Student Managed Portfolio
Additional Information
  • COMMUNITY SERVICE & AWARDS , Southern Wildlife Rehab (2018-2019) Rotary Club Member (2011-present) Employee of the Month (June and December 2017) Rotary Paul Harris Fellow Award (2016) Silver Award, Girl Scouts (2010)
Rotary Club Member

Rotary is an organization of business and professional person united worldwide who provide humanitarian service, encourage high ethical standards in all vocations and help build goodwill and peace in the world. My club annually provides books to second and third graders. We host a Literacy Night in the beginning and end of the school year, bringing in speakers and plenty of books for the students to choose and read. Throughout the year we participate in other service projects and fundraising.

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Resume Overview

Companies Worked For:

  • Lucky Brand
  • ReSource Pro
  • Anywhere Fun, LLC

School Attended

  • St. Mary's University

Job Titles Held:

  • Supervisor
  • Cultural Experience Intern
  • Sales Associate
  • Event Attendant/ Clerical, Intern

Degrees

  • St. Mary's University - San Antonio, TX | Bachelor of Business Administration
    Corporate Finance, International Finance, Business Statistics, Risk Management, and Student Managed Portfolio

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