Supervisor resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Processes and procedures
Leadership
Process improvement
Goal-oriented
Issue and conflict resolution
Contract development and management
Personnel management
Complaint resolution
Mentoring and coaching
Team building
Relationship development
Operational improvement
Team management
Supervision
Organization
Problem resolution
Customer service
Project organization
Planning and coordination
Education and Training
Sebring High SchoolSebring, FLExpected in 05/2008 ā āHigh School Diploma: - GPA:
Experience
Nana Regional Corporation - Supervisor Elizabeth City, NC, 11/2018 - 05/2020
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Directed and motivated team of [Number] [Job title]s in [Type] setting.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Spearheaded transformation of [Type] area, increasing production, reducing turnover, eliminating waste and enhancing quality within [Timeframe].
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Executed new training initiative to improve skills and develop leaders from within.
Designed curriculum and provided hands-on instruction to over [Number] employees to instruct employees in [Type] course.
Supervised successful team of [Number] [Job title]s by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
Increased productivity by [Number]% and reduced material waste [Number]% by consistently seeking efficiencies.
Developed positional rotation to support continuous improvement and operator development.
Trained newly hired employees on [Type] equipment and [Task] and created training manual for all [Job title]s to use as reference guide.
Maintained high level of morale and team-work on production floor through frequent communication with [Number] employees.
Coordinated day-to-day and long-term activities within various business platforms.
Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
Visited [Number] customer plants per [Timeframe] to handle customer complaints and collaborate with production engineers to identify and solve issues.
Established solid working relationships with peers, [Job title]s and [Job title]s through effective communication, [Skill] and [Skill] skills.
Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
Central Bbq - Cashier Memphis, TN, 09/2017 - 03/2018
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Properly verified customer identification for alcohol or tobacco purchases.
Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Learned roles of other departments to provide coverage and keep store operational.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Processed customer payments quickly and returned exact change and receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Increased sales [Number]% by suggesting specific purchases to customers and [Action].
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Drove sales and add-on purchases by promoting specific item options to customers.
Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
Taco Bell - Shift Manger City, STATE, 05/2013 - 09/2017
Increased overall team efficiency and productivity.
Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
Ran daily reports to assess performance and make proactive adjustments.
Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
Managed and mentored [Number] staff members.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Mentored and supported new employees to maximize team performance.
Trained and supervised staff members.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Created [Timeframe] schedules for [Job title]s to keep every shift well-staffed during holidays and busy periods.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Oversaw personnel recruitment, performance and scheduling.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
Upheld internal standards and productivity goals to meet [Type] and [Type] targets.
Handled over $[Amount] in funds each day in fast-paced [Type] environment.
Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
Led staff meetings for team of [Number] to communicate [Type] directives.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cross-trained in every store role to maximize operational knowledge.
Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
Helped employees operate productively and stay on task to meet business and customer needs.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Addressed internal and customer-related issues each day and affected strategic resolutions.
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