Strong leader, excellent communication skills, computer and internet literate, attention to detail, problem solver, fast learner, calm under pressure, organized, team player, responsible, competent, bilingual, and my passion has always been to help the Latino community. I really hope Modulo de Informacion, Recursos y Apollo (MIRA) give me an opportunity to help my Latino Community. I have always dreamed of helping Latinos.
Supervisor, 06/2010 to 12/2012 Eden Prairie D. Brian's – Eden Prairie, MN
Greeted each customer with friendly eye contact
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Scheduled weekly inventory pickups and deliveries with vendors.
Assisted customers with food selection, inquiries and order customization requests.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Executed daily production lists and goals
Helped with preparation, set-up, and service for catering events
Performed all transactions in a cordial, efficient and professional manner
Trained new employees
Directed activities of one or more workers who assisted in preparing and serving meals
Shift supervisor, 06/2010 to 01/2012 Berry Blendz – Eden Prairie, MN
Responsible for closing the store
Food prep technician.
Point of sales.
Maintained a safe working and guest environment
Answered telephone calls and responded to inquiries.
Rectified guest complaints quickly and efficiently.
Verified amount of cash in the cash drawer against the day's receipts.
Coordinator , MIRA – Richfield, MN
Answered and quickly redirected up to 3 calls per minute.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Maintained a clean reception area, including lounge and associated areas.
Client Services Assistant, Current Wilson Law Group – Minneapolis, MN
Monitored payments due from clients and promptly contacted clients with past due payments.
Researched and resolved accounts payable discrepancies.
Reviewed all expense reports for accuracy and proper expense disclosure.
I, like many others came to the United States with very little knowledge about the culture, resources and language. Not knowing anything feels horrible and it is very difficult to succeed in life. My parents and I faced a lot of struggles when we came to the United States. I do not want other Latinos to feel the same way. That is why I want to provide my service to MIRA. I will do everything I can to help my Latino Community in whatever situation they are facing. I can not explain how passionate I am about helping my community. If we do not help each other who else is going to?
PS: Thank you Modulo de Informacion, Recursos y Apollo for your consideration. I really hope I qualify for the position that you are looking for. I have no words to explained how interested I am in this job. Once again thank you for your time. Hope to heat from you soon!
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Companies Worked For:
Eden Prairie D. Brian's
Wilson Law Group
Eden Prairie High School
Hennepin Technical College
Normandale Community College
Job Titles Held:
Client Services Assistant
High School Diploma : 2010 Nursing Assistant Certificate : Associate of Applied Science : Computer Science , Current
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