Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Strong leader, excellent communication skills, computer and internet literate, attention to detail, problem solver, fast learner, calm under pressure, organized, team player, responsible, competent, bilingual, and my passion has always been to help the Latino community. I really hope Modulo de Informacion, Recursos y Apollo (MIRA) give me an opportunity to help my Latino Community. I have always dreamed of helping Latinos.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Supervisor, 05/2010 to 11/2012
Omnicom Media GroupCharlotte, NC,
  • Greeted each customer with friendly eye contact
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Executed daily production lists and goals
  • Helped with preparation, set-up, and service for catering events
  • Performed all transactions in a cordial, efficient and professional manner
  • Trained new employees
  • Directed activities of one or more workers who assisted in preparing and serving meals
Shift supervisor, 05/2010 to 2012
Caci International Inc.Lompoc, CA,
  • Responsible for closing the store 
  • Food prep technician.
  • Point of sales.
  • Maintained a safe working and guest environment 
  • Answered telephone calls and responded to inquiries.
  • Rectified guest complaints quickly and efficiently.
  • Verified amount of cash in the cash drawer against the day’s receipts.
Coordinator , to
Common SpiritCleveland, TN,
  • Answered and quickly redirected up to 3 calls per minute.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
Client Services Assistant, to Current
Citigroup Inc.Elmhurst, IL,
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Researched and resolved accounts payable discrepancies.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Managed work flow to exceed quality service goals.
  • Received and placed telephone calls to clients and prospective clients.
  • Scheduled and made appointments for 14 attorneys.
  • Assisted attorneys in collecting information such as employment, medical and other records.
  • Transcribed legal documents and phone conversations.
  • Conducted daily accounting on all finances, deposits and safe.
  • Supported a team of 14 attorneys in immigration, family and civil law.
  • Created expense reports and time sheets in a timely manner.
  • Screened telephone calls and forwarded them to the appropriate departments.
  • Organized files for court proceedings.
  • Obtained signatures from attorneys for legal documents.
  • Answered and directed calls using the multi-line switchboard.
  • Organized envelopes, postage and mail correspondence for all clients.
  • Developed and maintained filing and retrieval systems.
  • Entered new cases into company database.
  • Executed time sheet reconciliation and created monthly announcements.
High School Diploma: , Expected in 2010
Eden Prairie High School - Eden Prairie, MN
  • 3.8  GPA
  • Member of the Key Club
Nursing Assistant Certificate: , Expected in
Hennepin Technical College - ,
: , Expected in
Normandale Community College - ,
Associate of Applied Science: Computer Science, Expected in Current
Normandale Community College - Bloomington, MN
  • Awarded the Academy of Math and Science Scholarship
closing, clients, Customer service, Nursing, Payroll, Sales, supervisor, technician, Answering Phones
Additional Information
  • I, like many others came to the United States with very little knowledge about the culture, resources and language. Not knowing anything feels horrible and it is very difficult to succeed in life. My parents and I faced a lot of struggles when we came to the United States. I do not want other Latinos to feel the same way. That is why I want to provide my service to MIRA. I will do everything I can to help my Latino Community in whatever situation they are facing. I can not explain how passionate I am about helping my community. If we do not help each other who else is going to? PS: Thank you Modulo de Informacion, Recursos y Apollo for your consideration. I really hope I qualify for the position that you are looking for. I have no words to explained how interested I am in this job. Once again thank you for your time. Hope to heat from you soon!

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Resume Overview

School Attended

  • Eden Prairie High School
  • Hennepin Technical College
  • Normandale Community College
  • Normandale Community College

Job Titles Held:

  • Supervisor
  • Shift supervisor
  • Coordinator
  • Client Services Assistant


  • High School Diploma
  • Nursing Assistant Certificate
  • Associate of Applied Science

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