, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Talented supervisor offering 10 + years of supervisory and night audit experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
Accomplishments
Supervised team of 10 staff members.
Skills
Conflict Resolution
Staff Management
Processes and Procedures
Project Management
Negotiation
Inventory oversight
Leadership
Training and mentoring
Team Building
Ordering Cleaning Supplies
Cleaning Practices
Team Leadership
Employee evaluations
Guest Services
Cleaning
Housekeeping
Dusting Furniture
Vacuuming and Sweeping
Folding Clean Laundry
Cleaning Bathrooms
Performance improvements
Cleaning and sanitation
Sorting and washing laundry
Employee scheduling
Inventory replenishment
Work History
05/2008 to CurrentSupervisorOrgill | Tifton, GA,
Developed standard operation procedures and quality or safety standards for solar installation work.
Reviewed work of external and internal contractors to guarantee consistency with quality and safety standards.
Took project specifications and changed into drawings used to create final products.
Coached store managers and other leaders on effective methods of informally training new staff members on product knowledge and customer service.
Kept the stock room organized so merchandise can be transferred to the sales floor quickly.
Monitored inventory use and adjusted inventory control techniques.
Kept detailed records of patient treatments and needs throughout medical processes.
Resolved customer complaints and maintained clean and tidy checkout area.
Directed team members to address customer requests by maintaining awareness of customer flows and needs.
Addressed and resolved customer inquiries and complaints.
Supported safety and quality control initiates at job sites.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive.
Kept team in line with productivity targets and safety standards.
Coordinated leadership and development opportunities for staff members.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Investigated customer complaints and recommended solutions.
Communicated effectively with customers and team members to ensure adherence to quality standards, deadlines and customer requests.
Responded quickly to customer inquiries, asking questions to better understand needs.
Responded to customer inquiries and concerns within set deadlines.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Resolved customer concerns with friendly and knowledgeable service.
Responded to customer concerns with friendly, fast and knowledgeable service.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Supervised team of 10 employees within areas of customer service, inventory, data entry,and customer service.
03/2007 to 05/2008Associate CashierGpm Investments | Kalkaska, MI,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Increased sales by offering advice on purchases and promoting additional products.
Counted cash in register drawer at beginning and end of shift.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Assisted customers by answering questions and fulfilling requests.
Checked prices for customers and processed items sold by scanning barcodes.
04/2002 to 03/2007Hotel Night Auditor/Safety CoordinatorFairfield Inn & Suites By Marriott | City, STATE,
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Oversaw fast-paced front desk operations at busy motel facility with many nightly guests.
Collaborated with management and front desk team members to handle guest requirements from check-in through check-out.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Entered customer data using POS software and updated information whenever patrons changed rooms.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Kept accounts in balance and ran daily reports to verify totals.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Maintained transaction security by verifying payment cards against identification.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
03/1997 to 02/2002Night Auditor/Safety CoordinatorSuper 8 Motel | City, STATE,
Provided instructions to staffers during fire drills including evacuation routes and proper reporting techniques.
Conducted investigations into incidents and reported on findings.
Inspected facilities for adherence to fire, hazard and safety guidelines.
Developed new training programs to address performance and knowledge issues.
Developed safety training procedures and documented into manuals for distribution to all staff members.
Coached employees, managers and executives on effective safety policies.
Verified monthly practice of fire drills for every work shift.
Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
Processed arrivals and departures for hotel guests, handling approximately 40 guests per shift.
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Controlled cash and credit card payment transactions at front desk.
Kept accounts in balance and ran daily reports to verify totals.
Performed daily inventory for keys and linens and detailed all information in audit reports.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Followed company security and check-in policies and procedures and reported suspicious activity to Manager.
Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
Looked over pending check-ins and payment processes to complete closing procedures.
Ran daily, weekly and monthly reports to close day and meet objectives.
Completed late check-ins and directed guests to rooms and facilities.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Resolved guest complaints by addressing issues with rooms promptly.
Monitored facility security for guest and personnel safety.
Took reservations over phone and through email, recording guest information and verifying details.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Performed nightly updates to room charges and rates.
Answered phone within 3 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Walked through properties to maximize guest safety and clear areas of trash and debris.
Trained and mentored staff on procedures, service standards and productivity strategies.
Trained front office staff in fire, life and other emergency procedures.
Processed nightly bills, checks and vendor payments , maintaining detailed records and receipts.
Education
Expected in 07/1986GED | Northeast Iowa Community Collage , Peosta, IA, GPA:
Additional Information
Have received several awards for going above and beyond in my job duties, employee of month, dedication.
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