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Supervisor Resume Example

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SUPERVISOR
Summary

Motivational Supervisor with over 10 years of experience monitoring, coordinating and allocating efforts of medium to large groups of employees to achieve organizational goals. Proven track record of development and implementation of practical continuous improvement processes. Skilled at managing employee's performance including appraisals, support, training and discipline.

Skills
  • Processes and procedures
  • Leadership
  • Goal-oriented
  • Contract development and management
  • Issue and conflict resolution
  • Lead generation
  • Brand management
  • Reliable and trustworthy
  • Decision-making
  • Training & Development
  • MS Office
  • Friendly, positive attitude
  • Working collaboratively
  • Data management
  • People skills
  • Communication
  • Critical thinking
Experience
Supervisor
Westland, MIRGIS/Nov 2011 to Oct 2020
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Provided ongoing training to address staff needs.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Planned, conducted and documented internal audits for over 30 companies in 10 years.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Prepared special audits and control reports by analyzing trends.
  • Communicated audit findings by preparing and disseminating final reports to District Manager.
  • Optimized processes by training employees to apply industry best practices and observe all protocols.
  • Managed over 200 employees during different periods and different jobs about wellness and safety, HR, payroll and information and data departments to ensure optimal productivity.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Executed on-time, under-budget project management on audit issues for senior leadership.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Created training manual for all employees to use as reference guide.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
Co Manager
Westland, MILittle Caesars /Oct 2007 to Apr 2011
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Front End Coordinator
Canton , MIMeijier /Apr 2005 to Jul 2007
  • Managed the front end's merchandising and maintenance, making sure shelves were properly stocked at all times.
  • Assisted customers by asking appropriate questions to help find needed products.
  • Took over cash register duties when the store became very busy or was under staffed.
  • Delivered high level of service to both internal personnel and customers when answering phone, handling issues and greeting visitors.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Education and Training
Associate of Arts: AccountingSt. Cloud Technical College Jun 2003St Cloud , MN
High School DiplomaWillmar Senior High SchoolJun 1999Willmar, MN
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Resume Overview

Companies Worked For:

  • RGIS
  • Little Caesars
  • Meijier

School Attended

  • St. Cloud Technical College
  • Willmar Senior High School

Job Titles Held:

  • Supervisor
  • Co Manager
  • Front End Coordinator

Degrees

  • Associate of Arts : Accounting
    High School Diploma

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