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Supervisor Resume Example

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SUPERVISOR
Skills
  • I am very friendly
  • Can work at a fast pace if needed.
  • Good communication skills
  • Background in French, Japanese and Dutch
  • Check payment processing
  • Buffet setup and takedown
  • Food inspection
  • Menu knowledge
  • Safe food handling
  • Food safety understanding
  • Food Handlers License and Alcohol Servers Certification
  • High-volume dining
  • Sales techniques
  • Fluent in English and Spanish
  • Table setting arrangements
  • Banquet hall set up
  • Menu memorization
  • Personal appearance standards
  • Food transportation
  • Dish preparation
  • Liquor, wine and food service
  • Goal-oriented
  • Process improvement
  • Processes and procedures
  • Conflict resolution
  • Sales tactics
  • Lead generation
  • Personnel management
  • Complaint resolution
  • Mentoring and coaching
  • Issue and conflict resolution
  • Data analysis and reporting
  • Strong communication skills
  • Cash handling accuracy
  • Plexis POS system operations
  • Employee scheduling
  • Effective team player
  • Flexible schedule
  • Personnel training and development
  • Cheerful and energetic
  • Dependable and reliable
  • Staff training and development
  • Time management
  • Excellent multi-tasker
  • Adaptive team player
  • Detail-oriented
  • Organizational strengths
  • Billing and coding
  • Spreadsheet development
  • Accurate money handling
  • Microsoft proficiency
  • Team collaboration
  • Linguistic and Anthropological expertise
  • Bilingual communication
  • Professional and mature
  • Scanning and copying
  • Customer service
Experience
SupervisorPepperJax Grill | Wichita, KS | Aug 2018-Current
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Directed and motivated team of 4-5 crew members in optimistic setting.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Increased safety awareness by 10%, which led to no injuries on team since 2018.
  • Maintained high level of morale and team-work on production floor through frequent communication with 3-5 employees.
  • Conducted training needs assessments and provided ongoing training for staff.
  • Established solid working relationships with peers, managers and crew members through effective communication, critically thinking and leadership skills.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 20%.
  • Identified equipment malfunctions by using various troubleshooting methods, including micros and auto-sequence technical help.
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Trained newly hired employees on proper technique and methods and created training manual for all crew members to use as reference guide.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Visited several customary needs to handle customer complaints and collaborate with production engineers to identify and solve issues.
  • Coached and mentored 5 staff members by offering constructive feedback and asking about long-term career growth goals.
  • Increased new account generation and met monthly objectives by providing personalized, friendly and knowledgeable banking assistance.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Supervised successful team of 3-5 staff members by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Developed positional rotation to support continuous improvement and operator development.
Student WorkerButler Community College | Wichita, KS | Dec 2018-May 2020
  • Kept office equipment functioning optimally by troubleshooting problems and completing basic maintenance.
  • Stocked materials in organized and useful manner within the office.
  • Obtained and organized files and research papers.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Assisted group with any clerical need by efficiently handling telephone calls, records management needs and correspondence.
  • Coordinated with management and instructors and welcomed constructive criticism for areas needing improvement.
  • Greeted office visitors, provided information and directed to appropriate personnel to maximize team efficiency.
  • Learned to take inventory to support office needs.
  • Utilized printers to compile data gathered from various sources.
  • Sorted and digitized over 500 pub-sheet documents.
  • Supported financial department and registrar by compiling paperwork and taking detailed meeting minutes.
  • Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
  • Met incoming guests and clients, offering immediate assistance.
  • Assisted professors with cleaning rooms and stocking materials for activities for educational purposes.
  • Answered office phones and took messages in a 4 person office, efficiently transferring calls and information.
  • Gathered and input confidential student data into banner.
  • Contributed to development, planning and completion of hanging posters and informing students of any future plans.
Banquet ServerLGC Hospitality | Wichita, KS | Oct 2018-Nov 2019
  • Prepared salads and appetizers to back up kitchen staff.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Checked menus to verify current selection availability and cleanliness.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Carside/To Go/Server/CookApplebees | Wichita, KS | Oct 2016-Jun 2018
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Prepared salads and appetizers to back up kitchen staff.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Education and Training
High School DiplomaNorthwest High School | | Wichita, KS | May 2018
  • Ranked in Top 100 of class
  • 3.3 GPA
  • Honor Roll freshman, sophomore, junior and first semester of senior year.
  • Educators rising and AVID Member
Associate of Arts: LingusticsButler County Community College | | Andover, KS | Expected in May 2020
  • Dean's List Honoree in all semesters
  • Phi Theta Kappa Member
  • Philosophy and HALO (hispanic association leadership organization) Member
  • 3.5 GPA
Interests
  • Honors and awards:
  • Completed Taekwondo 24 hour challenge.
  • Earned my black belt in taekwondo.
  • Earned blue belt in karate.
  • Blue belt in Brazilian Jiu Jitsu
  • Ranked student #92
  • Joined phi theta kappa
  • Honors in college (3.5 gpa) Clubs and activities:
  • Brazilian Jiu Jitsu
  • Judo
  • Karate
  • Batto Do
  • AP/Avid student in high school
  • Guitar
  • Capoeira
  • Kendo
  • Travel for teens
  • Taekwondo
  • Calligraphy Community service:
  • Soup Banks: giving out food to people who desperately need it.
  • Levy elementary: a special needs school.
  • Habitat for Humanity: painting and remodeling old houses.
  • Working in rice fields for farmers in Japan
  • Volunteering at special needs.
    • Languages
  • Have good communication skills.
  • I speak Spanish and Japanese.
    • Hobbies

    Learning to communicate in a variety of languages, is my passion. It is one of my strongest hobbies as my long term profession is to be an translator/interpreter. I grew up in a bilingual environment, as my father came from Mexico, so I have a strong background in Mexican culture, I have studied Japanese for 5 years and got the amazing opportunity travel to Japan for my 16th birthday, and I have taken a beginning french class in college and went to France during a vacation. I have been doing engaging in other forms of extracurricular activity such as martial arts, calligraphy and guitar.

    Summary

    Focused restaurant service professional systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clear and reset tables, restock supplies and clean up spills. Bringing superior work ethic and 4 years of experience.

    Diligent Banquet Server with distinguished history of maintaining satisfaction for several guests at numerous events. Willing to take initiative for best-in-class service and assist with setup and takedown. Expert in communication services with dedication to reliability and friendliness.

    Enthusiastic Banquet Server with 1 year of experience in food service. Proficient in handling food according to health guidelines and transporting trays without error. Superior grooming standards and excellent customer service.

    Adaptable banquet server offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing 4 years of experience.

    Self-motivated and dependable at anything, capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders and general inquiries.

    Efficient worker with strong interpersonal and coaching skills.

    Confident Sales Supervisor displaying enthusiasm and commitment to leading by example. Highly effective at delivering positive and constructive feedback in fast-paced business settings.

    Resourceful and adaptable Manager with over 1 year of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

    Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

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    Resume Overview

    Companies Worked For:

    • PepperJax Grill
    • Butler Community College
    • LGC Hospitality
    • Applebees

    School Attended

    • Northwest High School
    • Butler County Community College

    Job Titles Held:

    • Supervisor
    • Student Worker
    • Banquet Server
    • Carside/To Go/Server/Cook

    Degrees

    • High School Diploma
      Associate of Arts : Lingustics

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