Supervisor resume example

• Supervise staff in the business office achieving high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
• Oversea the staff in the call center dealing with NSLIJ Health System patients that handle inbound and outbound calls from patients, insurance carriers and attorneys.
• Routinely collaborate with department managers to correct and improve the patient experience.
• Investigate, log and process compliance issues.
  
• Insure HIPPA and PCI compliance procedures are followed.

(July 2000 to October 2014)

• Supervised collection staff achieving high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.This included overseeing department in the absence of a department manager for approximately one year.
• Worked closely with current department manager building a strong working relationship and assisting him with special projects.
  
• Handled escalated complaint calls from patients.
• Investigated, provided and submitted information to Quality Department about special incidents, and complaints.
• Interviewed, trained and mentored new employees in the collection department.
• Perform account and call audits providing coaching and feedback to employees.
• Reviewed and processed payroll for staff.
  
• Administered disciplinary action when necessary.
• Processed month end account review and closes.
• Reviewed and processed accounts to our two attorney's offices.
• Built solid working relationships with all the various North Shore clients.
  

June 1998 to July 2000

• Worked as a biller in RCR's insurance department handling the high balance inpatient portfolio for Long Island Jewish Hospital. Electronically and paper billed insurance carriers, submitted appeals to the carriers to overturn a denial. In addition, provided telephone follow up with carriers on submitted claims and appeals.
  

(September 1995 to June 1998)

• Received inbound and made outbound calls a healthcare collector.
• Obtained insurance from patients and processed for billing.
• Dealt with attorney represented accounts.
  
• Negotiated and set pay arrangements obtaining payment payment over the telephone utilizing credit cards and checks.
• Assisted management the legal process insuring balances were correct and accounts were being processed correctly to the company's attorneys.