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Supervisor Resume Example

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SUPERVISOR
Professional Summary
Supervisor dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Results-oriented and proactive in addressing and resolving problems.
Skills
  • Customer service-oriented
  • Consistently meet goals
  • Efficient multi-tasker
  • Conflict resolution
  • Staff training/development
  • Organized
  • Deadline-oriented
  • Composed and professional demeanor
  • Office management professional
  • Resourceful and reliable worker
  • Adept multi-tasker
  • Promotes positive behavior
Work History
Supervisor09/1995 to Current
The Hertz Corporation – Winter Haven , FL
(October 2014 to present)

  • Supervise staff in the business office achieving high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Oversea the staff in the call center dealing with NSLIJ Health System patients that handle inbound and outbound calls from patients, insurance carriers and attorneys.
  • Routinely collaborate with department managers to correct and improve the patient experience.
  • Investigate, log and process compliance issues.
  • Insure HIPPA and PCI compliance procedures are followed.

(July 2000 to October 2014)

  • Supervised collection staff achieving high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.This included overseeing department in the absence of a department manager for approximately one year.
  • Worked closely with current department manager building a strong working relationship and assisting him with special projects.
  • Handled escalated complaint calls from patients.
  • Investigated, provided and submitted information to Quality Department about special incidents, and complaints.
  • Interviewed, trained and mentored new employees in the collection department.
  • Perform account and call audits providing coaching and feedback to employees.
  • Reviewed and processed payroll for staff.
  • Administered disciplinary action when necessary.
  • Processed month end account review and closes.
  • Reviewed and processed accounts to our two attorney's offices.
  • Built solid working relationships with all the various North Shore clients.

June 1998 to July 2000

  • Worked as a biller in RCR's insurance department handling the high balance inpatient portfolio for Long Island Jewish Hospital. Electronically and paper billed insurance carriers, submitted appeals to the carriers to overturn a denial. In addition, provided telephone follow up with carriers on submitted claims and appeals.

(September 1995 to June 1998)

  • Received inbound and made outbound calls a healthcare collector.
  • Obtained insurance from patients and processed for billing.
  • Dealt with attorney represented accounts.
  • Negotiated and set pay arrangements obtaining payment payment over the telephone utilizing credit cards and checks.
  • Assisted management the legal process insuring balances were correct and accounts were being processed correctly to the company's attorneys.


Collector03/1988 to 09/1995
Hendrick Medical Center – Brownwood , TX
  • Worked as a high balance collector a Health Care collection agency managing customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound patient calls.
  • Worked with patient's attorneys concluding a high number of accounts in a positive manner.
Supervisor08/1977 to 01/1988
The Hertz Corporation – Woodbridge , NJ

Supervisor of the maintenance department one of the largest advertising agencies in the Manhattan which occupied thirteen floors.

  • Supervised a staff of eight employees.
  • Assisted manager with lease hold improvement projects which included reading blueprints for construction projects, gathering proposals from various vendors and following projects to insure new construction was completed timely.
  • Configured Herman Miller office cubicles which included planning, ordering and assembling modular furniture.
  • Worked closely with producers constructing and dismantling commercial sets with staff of six.
  • Worked as a bartenders for agency cocktail parties.
Education
High School Diploma: 1977Grover Cleveland High School- City, State
Attended CLI classes for the following:
  • Crucial Conversations
  • Time Management
  • Stress Management
  • Performance Review
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How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • Grover Cleveland High School

Job Titles Held:

  • Supervisor
  • Collector

Degrees

  • High School Diploma : 1977

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