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Supervisor Resume Example

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SUPERVISOR
Summary

Driven sales leader bringing demonstrated record of progressive growth and accomplishment in Management withiFood Service industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.

Results-focused management professional offering over 10 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders which demonstrate creativity and savvy critical to financial and operational success.

Skills
  • ServSafe certified (Exp. 2017)
  • Focused and disciplined
  • High volume production capability
  • Plating dishes

Food preparation

  • Cleaning and sanitization
  • Kitchen equipment cleaning
  • Stocking ingredients
  • Procedure standardization
  • Machinery maintenance
  • Guest and client satisfaction
  • Computer proficiency
  • Accurate cash handling
  • Strong communication skills
  • Purchasing stock
  • Prior store management responsibilities
  • Effective customer upselling
  • Osha trained after 2012 global update, above average knowledgable regarding hazmat procedure/preventative measures

Experience
Supervisor04/2018 to 11/2018Goodwill Industries Of Central Florida Inc.Wesley Chapel, FL
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Maintained high level of morale and team-work on production floor through frequent communication with 8-17 employees Depending on scheduling and projected sales for day.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow.
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Collaborated with program administrators in preparation of budget and development of program policy goals.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Assistant Manager02/2012 to 10/2014Indian Rock DonutsWindham, NH
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Planned and prepared workflow schedules, delegating tasks for 29 members of the team.
  • Trained team of 28 to deliver outstanding customer service, managing a Dunkin' Donuts about to open down the road, training the managers assistant in order to perform satisfactory to manager, recruit as well as instruct my employees to train new recruits for said manager and DD store opening close radius.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Evaluated employee performance and developed improvement plans.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supported sales management initiatives to optimize business development.
Shift Manager06/2009 to 02/2012McDonald's Nashua, NH
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Managed day-to-day operations, including supervision and assignment delegation for 43-member team.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Oversaw personnel recruitment, performance and scheduling.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Gave input on how to improve training and employee productivity.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Education and Training
High School Diploma2007Pelham High SchoolPelham, NH
Accomplishments

Business management classes for over 2 1/2 years. Each year volunteering for a new class in order to thrive as an employee all after taking a class that takes place over several months resulting in mandatory passing on final tests given with end result being a plaque, certification within the company along with an exquisite course bettering others as well as myself overlooking and guiding other while running a high volume establishment and successfully bettering our career positions

Certifications
  • OSHA certification: Food Handling
  • OSHA certification: HACCP Certification
  • SafeServ Certified: exp 2016/17
  • Association for Project Management (APM)
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Resume Overview

Companies Worked For:

  • Goodwill Industries Of Central Florida Inc.
  • Indian Rock Donuts
  • McDonald's

School Attended

  • Pelham High School

Job Titles Held:

  • Supervisor
  • Assistant Manager
  • Shift Manager

Degrees

  • High School Diploma 2007

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