Supervisor Resume Example Delta Global Services

SUPERVISOR

Summary

I am an organized and efficient Supervisor, focused on maintaining a well operated station. In doing so, this creates a positive travel experience for our customers. I posses exceptional problem solving and conflict resolution skills. I am a personable Supervisor offering 6.5 years of experience in the travel industry. For the past 2 years I have worked in place of the station manager while he has been working as station support assist to the Regional Manager. I have a superb work ethic and desire to succeed. I promote customer loyalty by establishing positive relationships with customers. I am a High-energy supervisor skilled in resolving conflicts through proactive communication. I listen actively to questions or concerns from agents as well as other supervisors and resolve issues and disputes tactfully and effectively.

Highlights

Safety-oriented
Valid U.S. passport
Superior communication skills
Conflict resolution
Dedicated team player
Extremely knowledge
Skilled multi-tasker
Excellent judgment
Adaptable
Safety checks
Organized
Security checks
Fast learner
Data management
Scheduling

Focus on diverse responsibilities
Interpersonal skills
Schedule management
Problem resolution
Self-starter
Deadline-oriented
Microsoft Office
Spreadsheet development
Report analysis
Staff motivation
Employee training and development
Claims appeal procedures
Excel spreadsheets
Strong problem solver

Accomplishments

Certifications
GSC, certified SNAPP Super User, Cargo LTA, CRO, DASH,
Scheduling
Created and managed daily schedules for 30 employees since 2012.
Facilitated onboarding of new employees
I assisted in developing an on boarding process for GTF that was presented at the leadership conference in Vegas Feb of 2015
I have handled all aspects of the hiring process from creating requisitions in Taleo to interviewing and hiring new employees
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
I have been mentored by my station manager and proved myself efficient in all aspects as mapped out in DGS's Supervisor to Manager Training Path
Additional Information
I have worked hard to learn as much about the daily operations of the station and airline carriers.
I am very flexible and always willing to help out.

Experience

Supervisor, 10/2012 to CurrentDelta Global Services - Great Falls, MT

l Oversee the daily office operations for staff of 30 employees.
l Oversee inventory and office supply purchases.
I pay station bills as they come into the office
l Utilize standard operating procedures, communication and procedures specified in the company operation manual.
l Trained new employees on counter, gate and ramp.
l Prepare and distributed shift bids and work schedules.
l Keep organized documentation station deposits.
l Audit safety behaviors daily.
l Interview and hire potential candidates.
I oversee station audits

Coordinator, 10/2009 to 10/2012Regional Elite - Great Falls, MT

l Briefed passengers according to company and FAA requirements.
l Calculated the aircraft weight and balance, performance and fuel requirements.
l Determined special assistance needs of passengers.
l Directed ground crews in the loading and unloading of aircraft cargo or baggage.
l Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
l Worked within flight operations to maintain a culture of safety with efficient procedures.
l Remained current and qualified in assigned aircraft.
l Trained operations staff.

CSA, 06/2009 to 10/2009Comair - Great Falls, MT

Greeted passengers, verified tickets, checked in for flights.
l l Loaded, unloaded and transported cargo weighing up to 70 pounds between terminals and aircraft.
l Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
l Relayed updates and information to passengers in a friendly and timely manner.
l Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
l Maintained a friendly, positive attitude when dealing with distressed passengers.

Super Teller, 01/2003 to 06/2009First Interstate Bank - Great Falls, MT

l Trained and directed new hires.
l Opened and closes checking, saving, CD, and safe deposit accounts.
l Balanced cash drawer and vault daily.
l Reconciled customers check books.
l Opened and closed the Marketplace branch.
l Recomended bank services as needs were recognized.

Education

Associate of Arts:Culinary Arts,1993Moraine Park College - Fond du Lac, WI

Culinary Arts

High School Diploma:General,1991Goodrich High School - Fond du Lac, WI

General

Skills

Very good at multi tasking

Goal Oriented I finish all tasks

Great at communication both written and verbal

Resume Overview

Companies Worked For:

Delta Global Services
Regional Elite
Comair
First Interstate Bank

School Attended

Moraine Park College
Goodrich High School

Job Titles Held:

Supervisor
Coordinator
CSA
Super Teller

Degrees

Associate of Arts : Culinary Arts , 1993
High School Diploma : General , 1991

Supervisor Resume Example

Resume Score: 100%

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