Supervisor Resume Example
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SUPERVISOR
Summary
Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Skills
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Experience
Unifi | Jacksonville , FLOnboarding Specialist08/2019 - 08/2020
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
- Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
- Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for team meetings.
- Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
- Strengthened traceability by developing organization systems for records, reports and agendas.
- Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
- Supported human resources, controlling resume flow within applicant tracking system.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Developed processes and metrics that supported achievement of organization's business goals.
- Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
Cushman & Wakefield | Greenacres , FLSupervisor02/2015 - 08/2019
- Realigned workflows with changing business demands by evaluating processes and employee strengths
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
- Directed and motivated team of 10-15 dispatchers in office setting
- Identified and corrected issues negatively impacting team and business operations
- Established and enforced clear goals to keep all employees on same level and working collaboratively
- Communicated with internal departments to maximize operational efficiency across all areas
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Established solid working relationships with peers, independent contractors and dispatchers through effective communication, intuition and time management skills
- Coordinated day-to-day tactical and long-term strategic activities within dynamic business platforms
- Maintained high level of morale and team-work on office floor through frequent communication with 10-15 employees
- Supervised successful team of 10-15 dispatchers by conveying information consistently, quickly resolving issues and delivering constructive feedback
- Maintained and organized independent contractors schedules to provide effective coverage for key areas and to achieve customer service objectives
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
- Communicated policy updates and information to team to enhance goal efficiency
- Translated management directives into actionable mandates for front-line staff
- Guided employees through routine and complex administrative situations with decisive but motivational approach
Sonoco | Beavercreek , OHCashier/Customer Service Representative10/2013 - 05/2015
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Trained new team members in cash register operation, stock procedures and customer service
- Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport
- Learned roles of other departments to provide coverage and keep store operational
- Worked closely with front-end staff to assist customers
- Collected merchandise from store and back-end locations for customer purchases
- Helped customer locate and select appropriate merchandise throughout store
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Stayed up to date on current item discounts to support promotions
- Helped customers find specific products, answering questions and offering advice
National Life Group | Dallas , Vt Production Worker05/2013 - 09/2014
- Moved items between machines, conveyors and transport equipment based on current production needs
- Tended to equipment, identifying problems and correcting or reporting concerns
- Set up and operated production equipment according to daily work orders and safety procedures
- Checked specifications to accurately weigh and mix ingredients
- Helped machine operators set up and tend equipment to complete runs
- Inspected finished products for quality and adherence to customer specifications
- Inspected quality of finished productsto meet project expectations
- Examined final products to check conformance with quality standards and production tolerances
- Sorted project components on work tables to maximize organization and efficiency
Joe's Crab Shack | City , STATEHousekeeper01/2012 - 05/2012
- Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
- Answered phones politely and promptly, accurately recording and confirming reservations
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Checked menus to verify current selection availability and cleanliness
Education and Training
Lewisville High School | City, StateHigh School Diploma2011
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Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Lewisville High School
Job Titles Held:
- Onboarding Specialist
- Supervisor
- Cashier/Customer Service Representative
- Production Worker
- Housekeeper
Degrees
- High School Diploma
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