Supervisor Resume Example Autorescue Solutions

SUPERVISOR

Summary

Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Skills

Goal-oriented
Process improvement
Multidisciplinary collaboration
Process improvement strategies
Continuous improvements

Solutions development
Team management
Motivational leadership style
Time Management and Multitasking

Experience

Autorescue Solutions | Carrollton, TXOnboarding Specialist08/2019 - 08/2020

Created, organized and maintained employee personnel files to keep sensitive data secure.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.
Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problemresolution.
Strengthened traceability by developing organization systems for records, reports and agendas.
Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
Supported human resources, controlling resume flow within applicant tracking system.
Liaised with HR management to devise and update policies based on changing industry and social trends.
Developed processes and metrics that supported achievement of organization's business goals.
Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.

Auto Rescue Solutions | Lewisville, TXSupervisor02/2015 - 08/2019

Realigned workflows with changing business demands by evaluating processes and employee strengths
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
Directed and motivated team of 10-15 dispatchers in office setting
Identified and corrected issues negatively impacting team and business operations
Established and enforced clear goals to keep all employees on same level and working collaboratively
Communicated with internal departments to maximize operational efficiency across all areas
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
Established solid working relationships with peers, independent contractors and dispatchers through effective communication, intuition and time management skills
Coordinated day-to-day tactical and long-term strategic activities within dynamic business platforms
Maintained high level of morale and team-work on office floor through frequent communication with 10-15 employees
Supervised successful team of 10-15 dispatchers by conveying information consistently, quickly resolving issues and delivering constructive feedback
Maintained and organized independent contractors schedules to provide effective coverage for key areas and to achieve customer service objectives
Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
Communicated policy updates and information to team to enhance goal efficiency
Translated management directives into actionable mandates for front-line staff
Guided employees through routine and complex administrative situations with decisive but motivational approach

Toys R Us | Lewisville, TXCashier/Customer Service Representative10/2013 - 05/2015

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
Trained new team members in cash register operation, stock procedures and customer service
Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport
Learned roles of other departments to provide coverage and keep store operational
Worked closely with front-end staff to assist customers
Collected merchandise from store and back-end locations for customer purchases
Helped customer locate and select appropriate merchandise throughout store
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
Stayed up to date on current item discounts to support promotions
Helped customers find specific products, answering questions and offering advice

Abra Therapeutics | Dallas, TXProduction Worker05/2013 - 09/2014

Moved items between machines, conveyors and transport equipment based on current production needs
Tended to equipment, identifying problems and correcting or reporting concerns
Set up and operated production equipment according to daily work orders and safety procedures
Checked specifications to accurately weigh and mix ingredients
Helped machine operators set up and tend equipment to complete runs
Inspected finished products for quality and adherence to customer specifications
Inspected quality of finished products to meet project expectations
Examined final products to check conformance with quality standards and production tolerances
Sorted project components on work tables to maximize organization and efficiency

Joe's Crab Shack | Lewisville, TXHousekeeper01/2012 - 05/2012

Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
Answered phones politely and promptly, accurately recording and confirming reservations
Explained preparation of various menu items, describing ingredients and cooking methods to customers
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
Checked menus to verify current selection availability and cleanliness

Education and Training

Lewisville High School | Lewisville, TXHigh School Diploma2011

Resume Overview

Companies Worked For:

Autorescue Solutions
Auto Rescue Solutions
Toys R Us
Abra Therapeutics
Joe's Crab Shack

School Attended

Lewisville High School

Job Titles Held:

Onboarding Specialist
Supervisor
Cashier/Customer Service Representative
Production Worker
Housekeeper

Degrees

High School Diploma

Supervisor Resume Example

Resume Score: 80%

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