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Supervisor Resume Example

Resume Score: 80%

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TA
SUPERVISOR
Summary

Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Skills
  • Goal-oriented
  • Process improvement
  • Multidisciplinary collaboration
  • Process improvement strategies
  • Continuous improvements
  • Solutions development
  • Team management
  • Motivational leadership style
  • Time Management and Multitasking
Experience
Autorescue Solutions | Carrollton, TXOnboarding Specialist08/2019 - 08/2020
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
  • Processed business and identification cards, bank accounts and reference and medical checks to streamline hiring protocol.
  • Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.
  • Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problemresolution.
  • Strengthened traceability by developing organization systems for records, reports and agendas.
  • Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Developed processes and metrics that supported achievement of organization's business goals.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
Auto Rescue Solutions | Lewisville, TXSupervisor02/2015 - 08/2019
  • Realigned workflows with changing business demands by evaluating processes and employee strengths
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity
  • Directed and motivated team of 10-15 dispatchers in office setting
  • Identified and corrected issues negatively impacting team and business operations
  • Established and enforced clear goals to keep all employees on same level and working collaboratively
  • Communicated with internal departments to maximize operational efficiency across all areas
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
  • Established solid working relationships with peers, independent contractors and dispatchers through effective communication, intuition and time management skills
  • Coordinated day-to-day tactical and long-term strategic activities within dynamic business platforms
  • Maintained high level of morale and team-work on office floor through frequent communication with 10-15 employees
  • Supervised successful team of 10-15 dispatchers by conveying information consistently, quickly resolving issues and delivering constructive feedback
  • Maintained and organized independent contractors schedules to provide effective coverage for key areas and to achieve customer service objectives
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands
  • Communicated policy updates and information to team to enhance goal efficiency
  • Translated management directives into actionable mandates for front-line staff
  • Guided employees through routine and complex administrative situations with decisive but motivational approach
Toys R Us | Lewisville, TXCashier/Customer Service Representative10/2013 - 05/2015
  • Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
  • Trained new team members in cash register operation, stock procedures and customer service
  • Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport
  • Learned roles of other departments to provide coverage and keep store operational
  • Worked closely with front-end staff to assist customers
  • Collected merchandise from store and back-end locations for customer purchases
  • Helped customer locate and select appropriate merchandise throughout store
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Stayed up to date on current item discounts to support promotions
  • Helped customers find specific products, answering questions and offering advice
Abra Therapeutics | Dallas, TXProduction Worker05/2013 - 09/2014
  • Moved items between machines, conveyors and transport equipment based on current production needs
  • Tended to equipment, identifying problems and correcting or reporting concerns
  • Set up and operated production equipment according to daily work orders and safety procedures
  • Checked specifications to accurately weigh and mix ingredients
  • Helped machine operators set up and tend equipment to complete runs
  • Inspected finished products for quality and adherence to customer specifications
  • Inspected quality of finished products to meet project expectations
  • Examined final products to check conformance with quality standards and production tolerances
  • Sorted project components on work tables to maximize organization and efficiency
Joe's Crab Shack | Lewisville, TXHousekeeper01/2012 - 05/2012
  • Maintained exceptional guest satisfaction by working closely with general manager and reporting feedback from customers
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
  • Answered phones politely and promptly, accurately recording and confirming reservations
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Checked menus to verify current selection availability and cleanliness
Education and Training
Lewisville High School | Lewisville, TXHigh School Diploma2011
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Autorescue Solutions
  • Auto Rescue Solutions
  • Toys R Us
  • Abra Therapeutics
  • Joe's Crab Shack

School Attended

  • Lewisville High School

Job Titles Held:

  • Onboarding Specialist
  • Supervisor
  • Cashier/Customer Service Representative
  • Production Worker
  • Housekeeper

Degrees

  • High School Diploma

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