Supervisor Resume Example
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SUPERVISOR
Professional Summary
Punctual Food Service Worker skilled in taking orders and preparing food quickly and efficiently. Offering 23 years of experience in food preparation and customer service. Responsible Food Preparation team member offering proven skills in maintaining clean facilities and promoting customer satisfaction through exceptional service. Dedicate long hours to complete fast-paced work. Customer service-driven team player good at connecting with people and fostering patron loyalty.
Skills
Work History
03/2014 to 07/2019SupervisorCushman & Wakefield | Greensboro , NC
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Identified individual employee's unique work styles and adapted management methods.
- Measured team performance and reported metrics to leadership team members.
- Delegated tasks to others on grooming team.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than 10 employees during 2 weeks tenure, educating on successful work processes and productivity strategies.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw, coached and evaluated 10+server employees.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Managed company operations, including staff hiring, training, development, scheduling and supervision.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
06/2016 to 03/2017Shift LeaderSouthwest Key Programs | San Antonio , TX
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Created incentive programs and contests to support and award top performers.
- Enforced company policies and regulations with employees.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Coached team members in techniques necessary to complete job tasks.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Alerted customers to upcoming sales events and promotions.
- Trained new employees and delegated daily tasks and responsibilities.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands.
03/2013 to 03/2014Server Shift LeaderSenior Lifestyle Corporation | Chesterfield , MO
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Displayed enthusiasm and promoted exceptional service to customers, successfully increasing referrals and walk-in business.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
- Prepared specialty drinks for customers including Shipwreck Bloody Mary and Dessert Shipwrecks.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic river side restaurant while maintaining calm, professional demeanor.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Greeted and maintained relationships with regular customers.
- Managed food resources, memorized orders and coordinated service in 30-table restaurant.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Checked identification to enforce age regulations for alcoholic beverages.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Education
05/2000High School DiplomaDelavan High School, City
05/2009Associate of Applied Science | Social ScienceICC, City
Certifications
- ServSafe
- First Aid/CPR Certified
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Resume Overview
School Attended
- Delavan High School
- ICC
Job Titles Held:
- Supervisor
- Shift Leader
- Server Shift Leader
Degrees
- 05/2000 High School Diploma
05/2009 Associate of Applied Science | Social Science
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