LiveCareer-Resume

supervisor resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Able to handle stressful situations at the level of professionalism. Multitasker and maintain composure under stressful environment. 5 years of experience in managerial position while filling multiple positions.

Skills
  • Experience in Leadership
  • Processes and Procedures
  • Improvement Plan Knowledge
  • Quantitative Skills
  • Content Management Expertise
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Reliable & Trustworthy
  • People Skills
  • Organizational Skills
  • Critical Thinking
  • Customer Service
  • Computer Skills
  • Planning & Organizing
  • Fluent in Arabic
  • Problem Resolution
  • Supervision & Leadership
  • Relationship Building
  • Team Management
  • Conflict Resolution
  • Microsoft Office
  • Basic Math
  • Data Management
  • PPE Use
Experience
Supervisor, 02/2018 to Current
CovanceDallas, TX,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coordinated employee schedules according to shift changes and availability.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Hired team members and trained in collaborative team environment.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Investigated and resolved issues to maintain billing accuracy.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
Referral Specialist, 09/2019 to 07/2020
Trinity Health CorporationDelmar, NY,
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Assisted patients by answering questions and providing information regarding referrals.
  • Entered confidential patient information and updated electronic records in database.
  • Managed and obtained insurance authorizations for patient referrals from physicians.
  • Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
  • Aided clinical team to support administrative needs for clinical referrals.
  • Coordinated referral orders for patients of dental provider.
  • Obtained PA for services of dental treatment.
  • Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
  • Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for dental services.
  • Collected required signatures to initiate referral process.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Patient Registration Representative, 07/2018 to 03/2020
Hutchinson ClinicHutchinson, KS,
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Screened patients before and during admissions processes.
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Collected and processed copayments and out-of-pocket charges using [Software].
  • Verified and entered necessary information into patient management system.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Intake Coordinator, 12/2014 to 07/2017
Dignity HealthPhoenix, AZ,
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Maintained clinical records and required paperwork in compliance with agency standards.
  • Scheduled appointments for patient consultations, tests and procedures.
  • Updated patient information on computer system to maintain billing accuracy.
  • Verified insurance eligibility, benefits and patient liabilities for defined services.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
Education and Training
Bachelor of Science: Biological And Physical Sciences, Expected in 05/2013 to SUNY At Buffalo - Buffalo, NY
GPA:
  • 3.73 GPA
  • Minor in Chemistry
  • Organization of Arab Students Member
  • Major in [Biological Sciences]
High School Diploma: , Expected in 06/2009 to Lackawanna High School - Lackawanna, NY
GPA:
  • 4.0 GPA
  • Ranked in Top 10 of class in #7
  • National Honor Society President
  • Class President
Languages
Arabic:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • SUNY At Buffalo
  • Lackawanna High School

Job Titles Held:

  • Supervisor
  • Referral Specialist
  • Patient Registration Representative
  • Intake Coordinator

Degrees

  • Bachelor of Science
  • High School Diploma

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