LiveCareer-Resume

supervisor resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Talented Supervisor/Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Skills
  • Staff management
  • Verbal and written communication
  • Strategic planning
  • People-oriented
  • Multi-line phone talent
  • CallSelect communication systems
  • Natural leader
  • Active listening skills
  • Skilled problem solver
  • Motivated team player
  • Planning and Organization
  • Claims investigation and research
  • Customer-oriented
  • Credit card transactions
  • Stocking
  • Shipment processing
  • Team building expertise
  • Strong interpersonal skills
  • Detail-oriented
  • Personable
  • Goal-oriented
  • Exceptional time management skills
  • Positive and friendly
  • Quick learner
Work History
11/2017 to Current
Supervisor Gardaworld Broadview, IL,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
01/2013 to 10/2016
Front Desk Receptionist Heartland Dental Firestone, CO,
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
02/2005 to 08/2016
Store Manager Brakes Plus Paradise Valley, AZ,
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Created work schedules according to sales volume and number of employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Planned budgets and authorized payments and merchandise returns.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Education
Expected in 01/2006 to to
Diploma :
Continental Academy - Miramar Beach, FL
GPA:
Accomplishments
  • Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

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Resume Overview

School Attended

  • Continental Academy

Job Titles Held:

  • Supervisor
  • Front Desk Receptionist
  • Store Manager

Degrees

  • Diploma

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